Irate Customer

My car was with Zambezi ARC since the 24th April for repair. I was called on the 14th July around 4pm to collect my car . I collected my car around 16:30pm but the front pumper was very dirty. When I arrived home, I immediately washed the car and noticed some marks on the pumper and some scratches on the car which weren't there before. I immediately went back but unfortunately it was closed. Tuesday the 18th i went back and the gentleman by the name of (Ihsaam) assessed the car and told me they will need 5 days to repaint the front pumper and fix other scraches ,he said that i must come back Monday(24th June) as that week was a short week. To my surprised i went there today,24th June and they refused to fix the car. He came with two other gentlemen, and I was told they won't fix my car .