BMW South Africa (Bryanston) customer service atrocious

Took my @BMW for a scheduled brake fluid service. I switched from @bmwfourways to @BMWbryanston, this is decision I have since regretted. The lady who assisted me was rude and I found her service atrocious. She left me feeling like she was doing me a favour to service my car.

I requested for them to change the breaks as the cars breaking performance had declined and I know it’s taking longer now to stop. It’s a 540i and thus breaking performance should be inline with its engine performance. My breaks also have begun squeaking and it’s quite loud.

Unlike @bmwfourways, I was not taking to my destination with a BMW but rather an Uber was called. This sounds entitled however, from a premium brand, a certain level of service is expected. Throughout the day, no communication from the the service department about work being done

I went to pick up my car and the lady couldn’t be bothered to give me feedback on what work had been done or any issues found. I discovered the car wasn’t even washed when it was returned with my mag wheels full of oil from being removed for the oil change. The breaks have not been changed and I’m still experiencing the same problems.

Given the challenges these premium brands are experiencing now especially from lesser priced brands you would imagine a premium customer service which costs nothing but understanding which market you are in should be standard.

Needless to say I will not be returning to @bmwbryanston ever. When you interview people to deal with customers, you just make sure it’s something they enjoy. Even if inconvenient, I will go back to @bmwfourways. Or maybe switch to @Porsche from what I hear from friends, their service is excellent.