BMW West Rand - Poor Service Delivery

I would like to first start of by saying that I am an avert BMW enthusiast and have the utmost respect for the brand and its reputation of being class leading. Unfortunately I cannot say the same for the BMW West Rand branch.

My wife owns a 2012 BMW 125i Coupe (FP36NJGP) which she has taken care of since ownership, as an online student she does not do much commuting as the majority of her time is spent at home. I am unable to be in the country and doing so she has to book and service the vehicle by herself. Due to these circumstances I expect the highest quality of service and respect as she is alone in the country whilst I am away therefore only uses verified BMW branches.

On Friday September 10th the vehicle was booked in to perform some routine maintenance with regards to the Park Distance Control and Drivers side window being defective, she was then informed 2 control modules for both the PDC and Window needs to be replaced, of which she would have to wait till Monday as the parts needed to be ordered. On Monday September 13th she was informed that the vehicle was ready for collection, upon arrival she made the necessary payment amounting to over R8000. Once she got into the vehicle and attempted to start it, the battery was dead. Now as a single woman with no support from anyone, they made her wait whilst they jump started the vehicle. Already red flagged by another technician, he informed her that the battery was defective when they ran the diagnostic the day before. My question is that when they informed her about the 2 defective modules why was she not advised to change the battery? Anyways after numerous attempts they finally got the vehicle started only to find that there were numerus errors indicated on the dashboard. She was then told to rebook the vehicle and wait till Tuesday September 14th to have the battery replaced. Upon arrival she made the necessary payment amounting to just over R3000, she then got into the vehicle and drove home, only to find that during on her journey home that the drivers side window is still not operating correctly.

When she was called on September 15th to give her review for the quality of service she received, she indicated to the gentlemen that the window was still defective and he informed her that she should bring the vehicle in the following day September 16th for a check up. Upon arrival the vehicle was checked and she was told that the window motor is defective and needs to be replaced and she will need to rebook the vehicle in to have it replaced, after it was diagnosed before to be a defective module that cost R4000 to be replaced for nothing.

Due to the technicians incompetence at BMW West Rand my poor single wife had to go in circles to rectify only 2 minor issues. Not to mention the multiple times she had to visit the branch. I am appalled by the level of service of this branch as we continue to pay premium prices for nothing but poor service delivery. Due to this pathetic service and multiple complaints falling on deaf ears on Hellopeter and Google reviews of this branch, I will be highlighting this matter to higher more relevant channels about the level of service and how this branch diminishes the respectful and distinguished name of BMW.