BC
BMW Clearwater Roodeport
Unclaimed Business
BC
BMW Clearwater Roodeport
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#44Ranked In Automotive
0 NPSUnlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDP
Desigan P
1 reviews | Active since Jan 2020
30 Dec 2022, 11:30
worst service
I have had endless troubles with BMW Clearwater after purchasing my BMW 318i M sport from them, firstly they sold me a car with a broken fuel filler cap which they advised they would order a part and fix it till now no feedback, Next after a month of having the car the front left headlight started to fog up when i took it back they told me they cannot fix it as it is not OME BMW part and the car was resprayed. o work was done on the car. I have no idea how they can say the car was resprayed as it was around 2months after I had purchased the car. Also you can contact my insurance company to see if any claim were submitted for a respray. The only things done on the car was a steering wheel cover car mats as the mats were damaged in the car and the M badges as you can see in the video there was nothing on the car. Also see screenshot of conversation between the salesperson and myself regarding the fuel filler cap. The car also had to be taken back to the dealership as the demister was not working and till now it is not functioning properly. I have screen shots of the sales person telling me the fault on the demister is normal and the mist coming from the air vents is the sensor getting too cold and defrosting which I don't think it is true. overall a terrible experience would not recommend going here ever again
Helpful (0)
|Replies (0)DP
Desigan P
1 reviews | Active since Jan 2020
30 Dec 2022, 11:30
worst service
I have had endless troubles with BMW Clearwater after purchasing my BMW 318i M sport from them, firstly they sold me a car with a broken fuel filler cap which they advised they would order a part and fix it till now no feedback, Next after a month of having the car the front left headlight started to fog up when i took it back they told me they cannot fix it as it is not OME BMW part and the car was resprayed. o work was done on the car. I have no idea how they can say the car was resprayed as it was around 2months after I had purchased the car. Also you can contact my insurance company to see if any claim were submitted for a respray. The only things done on the car was a steering wheel cover car mats as the mats were damaged in the car and the M badges as you can see in the video there was nothing on the car. Also see screenshot of conversation between the salesperson and myself regarding the fuel filler cap. The car also had to be taken back to the dealership as the demister was not working and till now it is not functioning properly. I have screen shots of the sales person telling me the fault on the demister is normal and the mist coming from the air vents is the sensor getting too cold and defrosting which I don't think it is true. overall a terrible experience would not recommend going here ever again
0
Replies (0)SM
Steven M
1 reviews | Active since Jan 2020
21 May 2022, 06:30
Gratitude to BMW West Rand
Herewith my Gratitude to BMW West Rand, Kelly Dawes & Liesl Fhorbesch From start to finish my experience with BMW West Rand has been the greatest ever, working at a dealership myself and being in the trade for many years now, I have never been greeted with such service from another dealership and mostly the sales executive Kelly Dawes. From the moment when I called in to query about the pre-owned vehicle I wanted to buy (330i) to the point where I was re-directed to Kelly who could answer all my questions, send me photos and supply me with all the info first hand. Kelly was more than willing to Demo the vehicle for me, (where I was greeted by a friendly and informative individual) attend to the extras I asked for and also assist with the delivery to my location. He kept me constantly up to date from finance to delivery and we spoke daily regarding the progress of my vehicle. Finally I would like to compliment the fast service and Efforts of the F&I Liesl who understood my position and needs right of the bat and who also provided extremely friendly and efficient service, who knew her client right off the bat. To Kelly Dawes and Liesl Fhorbesch, I thank you for your service, this has been a top buying experience from the first phone call to the delivery. Kelly you went above and beyond in your service, even with the unexpected but awesome surprises and your high attention to detail and commitment is astonishing. Kind Regards
Helpful (0)
|Replies (0)SM
Steven M
1 reviews | Active since Jan 2020
21 May 2022, 06:30
Gratitude to BMW West Rand
Herewith my Gratitude to BMW West Rand, Kelly Dawes & Liesl Fhorbesch From start to finish my experience with BMW West Rand has been the greatest ever, working at a dealership myself and being in the trade for many years now, I have never been greeted with such service from another dealership and mostly the sales executive Kelly Dawes. From the moment when I called in to query about the pre-owned vehicle I wanted to buy (330i) to the point where I was re-directed to Kelly who could answer all my questions, send me photos and supply me with all the info first hand. Kelly was more than willing to Demo the vehicle for me, (where I was greeted by a friendly and informative individual) attend to the extras I asked for and also assist with the delivery to my location. He kept me constantly up to date from finance to delivery and we spoke daily regarding the progress of my vehicle. Finally I would like to compliment the fast service and Efforts of the F&I Liesl who understood my position and needs right of the bat and who also provided extremely friendly and efficient service, who knew her client right off the bat. To Kelly Dawes and Liesl Fhorbesch, I thank you for your service, this has been a top buying experience from the first phone call to the delivery. Kelly you went above and beyond in your service, even with the unexpected but awesome surprises and your high attention to detail and commitment is astonishing. Kind Regards
0
Replies (0)SN
Shayur N
1 reviews | Active since Jan 2020
16 Sept 2021, 16:20
BMW West Rand - Poor Service Delivery
I would like to first start of by saying that I am an avert BMW enthusiast and have the utmost respect for the brand and its reputation of being class leading. Unfortunately I cannot say the same for the BMW West Rand branch. My wife owns a 2012 BMW 125i Coupe (FP36NJGP) which she has taken care of since ownership, as an online student she does not do much commuting as the majority of her time is spent at home. I am unable to be in the country and doing so she has to book and service the vehicle by herself. Due to these circumstances I expect the highest quality of service and respect as she is alone in the country whilst I am away therefore only uses verified BMW branches. On Friday September 10th the vehicle was booked in to perform some routine maintenance with regards to the Park Distance Control and Drivers side window being defective, she was then informed 2 control modules for both the PDC and Window needs to be replaced, of which she would have to wait till Monday as the parts needed to be ordered. On Monday September 13th she was informed that the vehicle was ready for collection, upon arrival she made the necessary payment amounting to over R8000. Once she got into the vehicle and attempted to start it, the battery was dead. Now as a single woman with no support from anyone, they made her wait whilst they jump started the vehicle. Already red flagged by another technician, he informed her that the battery was defective when they ran the diagnostic the day before. My question is that when they informed her about the 2 defective modules why was she not advised to change the battery? Anyways after numerous attempts they finally got the vehicle started only to find that there were numerus errors indicated on the dashboard. She was then told to rebook the vehicle and wait till Tuesday September 14th to have the battery replaced. Upon arrival she made the necessary payment amounting to just over R3000, she then got into the vehicle and drove home, only to find that during on her journey home that the drivers side window is still not operating correctly. When she was called on September 15th to give her review for the quality of service she received, she indicated to the gentlemen that the window was still defective and he informed her that she should bring the vehicle in the following day September 16th for a check up. Upon arrival the vehicle was checked and she was told that the window motor is defective and needs to be replaced and she will need to rebook the vehicle in to have it replaced, after it was diagnosed before to be a defective module that cost R4000 to be replaced for nothing. Due to the technicians incompetence at BMW West Rand my poor single wife had to go in circles to rectify only 2 minor issues. Not to mention the multiple times she had to visit the branch. I am appalled by the level of service of this branch as we continue to pay premium prices for nothing but poor service delivery. Due to this pathetic service and multiple complaints falling on deaf ears on Hellopeter and Google reviews of this branch, I will be highlighting this matter to higher more relevant channels about the level of service and how this branch diminishes the respectful and distinguished name of BMW.
Helpful (0)
|Replies (0)SN
Shayur N
1 reviews | Active since Jan 2020
16 Sept 2021, 16:20
BMW West Rand - Poor Service Delivery
I would like to first start of by saying that I am an avert BMW enthusiast and have the utmost respect for the brand and its reputation of being class leading. Unfortunately I cannot say the same for the BMW West Rand branch. My wife owns a 2012 BMW 125i Coupe (FP36NJGP) which she has taken care of since ownership, as an online student she does not do much commuting as the majority of her time is spent at home. I am unable to be in the country and doing so she has to book and service the vehicle by herself. Due to these circumstances I expect the highest quality of service and respect as she is alone in the country whilst I am away therefore only uses verified BMW branches. On Friday September 10th the vehicle was booked in to perform some routine maintenance with regards to the Park Distance Control and Drivers side window being defective, she was then informed 2 control modules for both the PDC and Window needs to be replaced, of which she would have to wait till Monday as the parts needed to be ordered. On Monday September 13th she was informed that the vehicle was ready for collection, upon arrival she made the necessary payment amounting to over R8000. Once she got into the vehicle and attempted to start it, the battery was dead. Now as a single woman with no support from anyone, they made her wait whilst they jump started the vehicle. Already red flagged by another technician, he informed her that the battery was defective when they ran the diagnostic the day before. My question is that when they informed her about the 2 defective modules why was she not advised to change the battery? Anyways after numerous attempts they finally got the vehicle started only to find that there were numerus errors indicated on the dashboard. She was then told to rebook the vehicle and wait till Tuesday September 14th to have the battery replaced. Upon arrival she made the necessary payment amounting to just over R3000, she then got into the vehicle and drove home, only to find that during on her journey home that the drivers side window is still not operating correctly. When she was called on September 15th to give her review for the quality of service she received, she indicated to the gentlemen that the window was still defective and he informed her that she should bring the vehicle in the following day September 16th for a check up. Upon arrival the vehicle was checked and she was told that the window motor is defective and needs to be replaced and she will need to rebook the vehicle in to have it replaced, after it was diagnosed before to be a defective module that cost R4000 to be replaced for nothing. Due to the technicians incompetence at BMW West Rand my poor single wife had to go in circles to rectify only 2 minor issues. Not to mention the multiple times she had to visit the branch. I am appalled by the level of service of this branch as we continue to pay premium prices for nothing but poor service delivery. Due to this pathetic service and multiple complaints falling on deaf ears on Hellopeter and Google reviews of this branch, I will be highlighting this matter to higher more relevant channels about the level of service and how this branch diminishes the respectful and distinguished name of BMW.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Jun 2021, 13:23
The worst service ever form BMW Clearwater Roodepoort
Good Day I don't even know where to start that's how disgusted I am with BMW Clearwater Roodepoort. The terrible service that we always get from BMW Clearwater Roodepoort comes a long way. In 2017 we had a silver E90 BMW 335i 2010 registration number DN 19 FM GP and it started with a oil leak from the engine. We took it to BMW Clearwater Roodepoort for them to fix it. We got the car back after we paid a lot of money for them to fix it. The second day we notice that the oil leak is back from the engine we called them and they advice us to bring the car back to them. Took the car back to BMW Clearwater Roodepoort they so-called fix it again and like they always do we needed to pay again. Drove the car for 3 days same problem oil leak from the engine again for the 3rd time the same problem that they said it's fix but it was not. We were sick and tired of them as they are HORRIBLE in what they do. They told us to bring it back but we will need to pay again for the same problem that we had the first time. We did not have money again for us to take it back just to be rip off again from BMW Clearwater Roodepoort. They have no idea what they are doing there. We ended up saving money and we took the car to BMW Northcliff they fix it and we did not have any issues thereafter. Job well done to them as the owner of that car still does not have any issues with it. We then sold the car in 2018 and we bought a F30 BMW 335i 2013 Reg: FN 76 JD GP. Our BMW came up with an error '' Engine oil pressure to low '' called our insurance to pick the car up from our house as on the error stated that we need to switch off engine and do not continue driving. The nearest BMW dealership that the truck could drop off our car was the useless BMW Clearwater Roodepoort. I had a fight with my husband cause I did not want the car to go to that useless place. The car was drop of at BMW Clearwater Roodepoort in November 2020. They fix it and we paid R18000 a month later same error came up. The dealership advice my Husband to drive the car to them (BMW Clearwater Roodepoort). They fixed it again we needed to pay again R4000 for the same error which I think it's just ridiculous. The car give the same error two months thereafter for the 3rd time yet again we paid R13000. We ended up paying again for the same problem that they said they fixed. Today the 14 June the error came up again and this is know the 4rd time. What does it say about that dealership that they just horrible with their service. My car is back at BMW Clearwater Roodepoort and trust me I will not pay for the 4rd time. They are ripping us off and this time I'm not going to allow it you guys are absurd. The worst service ever
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Jun 2021, 13:23
The worst service ever form BMW Clearwater Roodepoort
Good Day I don't even know where to start that's how disgusted I am with BMW Clearwater Roodepoort. The terrible service that we always get from BMW Clearwater Roodepoort comes a long way. In 2017 we had a silver E90 BMW 335i 2010 registration number DN 19 FM GP and it started with a oil leak from the engine. We took it to BMW Clearwater Roodepoort for them to fix it. We got the car back after we paid a lot of money for them to fix it. The second day we notice that the oil leak is back from the engine we called them and they advice us to bring the car back to them. Took the car back to BMW Clearwater Roodepoort they so-called fix it again and like they always do we needed to pay again. Drove the car for 3 days same problem oil leak from the engine again for the 3rd time the same problem that they said it's fix but it was not. We were sick and tired of them as they are HORRIBLE in what they do. They told us to bring it back but we will need to pay again for the same problem that we had the first time. We did not have money again for us to take it back just to be rip off again from BMW Clearwater Roodepoort. They have no idea what they are doing there. We ended up saving money and we took the car to BMW Northcliff they fix it and we did not have any issues thereafter. Job well done to them as the owner of that car still does not have any issues with it. We then sold the car in 2018 and we bought a F30 BMW 335i 2013 Reg: FN 76 JD GP. Our BMW came up with an error '' Engine oil pressure to low '' called our insurance to pick the car up from our house as on the error stated that we need to switch off engine and do not continue driving. The nearest BMW dealership that the truck could drop off our car was the useless BMW Clearwater Roodepoort. I had a fight with my husband cause I did not want the car to go to that useless place. The car was drop of at BMW Clearwater Roodepoort in November 2020. They fix it and we paid R18000 a month later same error came up. The dealership advice my Husband to drive the car to them (BMW Clearwater Roodepoort). They fixed it again we needed to pay again R4000 for the same error which I think it's just ridiculous. The car give the same error two months thereafter for the 3rd time yet again we paid R13000. We ended up paying again for the same problem that they said they fixed. Today the 14 June the error came up again and this is know the 4rd time. What does it say about that dealership that they just horrible with their service. My car is back at BMW Clearwater Roodepoort and trust me I will not pay for the 4rd time. They are ripping us off and this time I'm not going to allow it you guys are absurd. The worst service ever
0
Replies (0)TN
Thokozani N
1 reviews | Active since Jan 2020
9 Feb 2021, 05:37
BMW Automatic Rolling back NORMAL!
I bought a BMW X1 18iSAV Automatic car with Clearwater BMW in 2019. I have been telling them that this car rolls back when on a step incline and I've been told on all occasions that it's normal! An automatic car rolling back while in drive mode? Really?
Helpful (0)
|Replies (0)TN
Thokozani N
1 reviews | Active since Jan 2020
9 Feb 2021, 05:37
BMW Automatic Rolling back NORMAL!
I bought a BMW X1 18iSAV Automatic car with Clearwater BMW in 2019. I have been telling them that this car rolls back when on a step incline and I've been told on all occasions that it's normal! An automatic car rolling back while in drive mode? Really?
0
Replies (0)WN
MINN
Mantsimane Irene Nteso Nteso
1 reviews | Active since Jan 2020
25 Sept 2020, 08:44
FALSE ADVERTISING ; I was refused to pay for the advertised tyre price !!
This morning of the 25/09/2020, i happen to go to BMW West Rand for a sale of the special they had on pirelli tyres . The price list was placed right at the receptuion desk and the tyres i wanted to but were advertised for R1 400.00 . I then went to the parts desk with an interest to purchase the tyres as advised . To my dismay , the prices given were very different from the ones as advertised and I requested the gentleman who was assisting to go and confirm the prices on the list as they are different form what the system was quoting. Further to that, he went and took the list which i understand was taken to the Manager Ms Rozaan. I was advised to wait . (the wait which lasted over 20 mins) . The Manager blantly refused and said the prices are no longer valid / applicable as from Monday. 1. Why was the pricing not removed ?? THIS , I regard as false adverting as it was displayed at the reception area and no where did it indicate the end date of the special nor prices subject to change as Rozaan Fernandez urgued.I believe their error in the price becomes binding 2. My consumer rights protect me against incorrect pricing "A supplier must not require a consumer to pay a price for any goods or services: *higher than the displayed price for those goods or services; or My request to pay the price as displayed was received in deaf ears and if this was an error on their side, then it should not affect me . When i requested for the same advert, i was refused it. Clearly , this was to cover their tracks. Utterly dissapointed that BMW would stop to this low !!!!
Helpful (0)
|Replies (0)MINN
Mantsimane Irene Nteso Nteso
1 reviews | Active since Jan 2020
25 Sept 2020, 08:44
FALSE ADVERTISING ; I was refused to pay for the advertised tyre price !!
This morning of the 25/09/2020, i happen to go to BMW West Rand for a sale of the special they had on pirelli tyres . The price list was placed right at the receptuion desk and the tyres i wanted to but were advertised for R1 400.00 . I then went to the parts desk with an interest to purchase the tyres as advised . To my dismay , the prices given were very different from the ones as advertised and I requested the gentleman who was assisting to go and confirm the prices on the list as they are different form what the system was quoting. Further to that, he went and took the list which i understand was taken to the Manager Ms Rozaan. I was advised to wait . (the wait which lasted over 20 mins) . The Manager blantly refused and said the prices are no longer valid / applicable as from Monday. 1. Why was the pricing not removed ?? THIS , I regard as false adverting as it was displayed at the reception area and no where did it indicate the end date of the special nor prices subject to change as Rozaan Fernandez urgued.I believe their error in the price becomes binding 2. My consumer rights protect me against incorrect pricing "A supplier must not require a consumer to pay a price for any goods or services: *higher than the displayed price for those goods or services; or My request to pay the price as displayed was received in deaf ears and if this was an error on their side, then it should not affect me . When i requested for the same advert, i was refused it. Clearly , this was to cover their tracks. Utterly dissapointed that BMW would stop to this low !!!!
0
Replies (0)