TN
Thokozani N
Active since Jul 2013
20
Reviews
0
Industries
Reviews
20 reviews5 months ago
FNB Service down the drain!
So I got a message on my App in Mid-October informing to submit my FICA compliance documents otherwise from 06 Novemver my account will be frozen. So I went to the Eastgate Mall branch on 28 October and I was informed that on my side everything was fine I must just submit for my wife. Again I went to the Cradlestone Mall branch with my wife on 05 November and just a few checkboxes were selected on the App and I was told I'm now compliant. Come the 6th of November my account is frozen! So I called FNB and I was told the people at the branch should have called, I don't know who!, and they would have been informed i which documents to submit. I was then told to mail the documents on the 6th which I did at around 11:00 in the morning and I got a response around 13:30 acknowledging receipt of the documents and that my profile/account had been ublocked. I went to the shops around 18:00 and my card was declined! So I told myself that maybe this unblocking will be done overnight. This morning I went to fill up my car and guess what, the card is still blocked!!! So I called FNB again and after about 20 minutes of holding, the consultant came back and could even complete one sentence before we got cut off. I was expecting her to call back but, an hour later, I'm still waiting! The question is: do the FNB service consultants know their system, both at the branch and online?
71 replies
8 months ago
*****ulent activities on my FNB accounts!
One of the things I've always been boasting about when it comes to FNB was the security measures they have put in place! It looks like I was wrong! In just about a week and a half I have had POS transactions going off from both my personal and business account without any authorization from my end and all FNB could advise me on is to close my card! My cards require a pin for ALL amounts and I mostly use my Phone for payments. For online payments I'm always required to put in the CVV number but last night I made a purchase online in my sleep, from my business account, without the CVV! Its all gone horribly wrong.
53 replies
10 months ago
DStv(Multichoice) terrible service!
I really don't know what to do anymore! They just seem to be getting something WRONG every time! Now I can't stream as I always get a message, "We are sorry, something went wrong!". What that something is they only will know! I chatted to their AI bot and it's one of the most useless bots I've ever tried to chat to!
0 replies
13 months ago
Very unhygienic delivery by UberEats
So UberEats now has a right to leave your food with the ants outside your gate! I wish I had an option upload the picture to prove it! Thank you Lucky/Friday from UberEats Krugersdorp area!
0 replies
31 months ago
Stay away from Rain!
Rain probably has the worst support center I've dealt with! THE WORST! I was doubly billed for September and I've been trying to resolve this for more than a week now! I've dropped 4 times, held for more than 20 minutes either on the music or silence! This is just crazy!
655 replies
35 months ago
Detbusters saved my financial life
With Debtbusters on tow and their strategy of getting me out of debt, I can honestly say that they have saved my financial life! Their strategy has meant that I will pay off my car earlier than the period I signed for with the bank while also catching up on all other financial obligations!
53 replies
44 months ago
No Help from FNB call center!
If there was an option for Zero Stars I would be using that rating now with FNB! I was on the phone with a call center agent for close to an hour yesterday and they asked me to call another bank for assistance, through my client of course. My client called her bank but made another arrangement with me. I've just been on a call for another 50 minutes with another FNB call center agent and guess what, THE ISSUE HAS NOT BEEN RESOLVED! "How can we help you?"!
74 replies
48 months ago
Uber unfair charges
There's a driver who just lied about waiting for more than 5 minutes at the pick up point where he didn't. Now I've been charged R21 for the cancellation fee. His name is Ndumiso and he drives a Toyota Corolla, registration number HF18GF GP!
0 replies
48 months ago
DSTv has no clue what they're doing
I think those consultants have absolutely no clue of what they are doing! I have an account in my wife's name and I keep getting the message "only one device is allowed to stream at a time" and I went and deleted all the devices but still not difference!
74 replies
49 months ago
Uber bad service
This is happening a lot of late! I now have money still sitting with Uber after they cancelled my trip. Just now I've had another trip cancelled when the money had already been deducted from my account! It would seem that after the introduction of the Uber-X and Uber Comfort, the drivers don't take the Uber-Go and all wait until you search for the Uber-X or Comfort! The service is really deteriorating!
0 replies
Review Distribution
5 Star
3 (15%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (20%)
1 Star
13 (65%)