Uber
Unclaimed Business
Transportation & Logistics|1.2|936 Reviews (last 12 months)|This business does not respond to reviews
Uber
Unclaimed Business
936 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Uber faces severe and widespread criticism across virtually every aspect of its service. Customers consistently report unauthorised charges, double billing, refund failures, and an almost complete inability to reach human support. Lost items are rarely recovered, drivers are frequently described as dishonest or rude, and the platform's pricing is perceived as deceptive. Positive experiences are exceedingly rare among reviewers.
Top Strengths:
- •Delivery Speed & Reliability: A small number of reviewers note that when Uber works as intended, rides arrive quickly and drivers are pleasant. Pre-booking occasionally functions, and some drivers are praised for punctuality.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
1.9
Score
Ranking
#2
in Ride Sharing
NPS Score
-91
Recommended: Unlikely
Review Distribution
1.2|936 Reviews
May '25 - Apr '26
5(1.6%)
4(1.3%)
3(1.5%)
2(2.8%)
1(92.8%)
5(1.6%)
4(1.3%)
3(1.5%)
2(2.8%)
1(92.8%)
Recent reviews (936)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePN
Prelin N
1 reviews | Active since Jan 2020
19 Mar 2026, 10:39
Very poor service in general
Not happy with Uber service at all. So difficult to book an uber these days, waiting for ages, drivers cancelling after accepting a ride, twice now I was quoted a fee and then adjustment made after the trip for no apparent or valid reason. Now I have pending amounts/payments. Cars are not clean, drivers are not clean, cars are not in good condition, driver service most times so bad. Sometimes even expect us to open the boot and put in the luggage. Don’t even adjust seats to accommodate leg room.
Helpful (0)
|Replies (0)PN
Prelin N
1 reviews | Active since Jan 2020
19 Mar 2026, 10:39
Very poor service in general
Not happy with Uber service at all. So difficult to book an uber these days, waiting for ages, drivers cancelling after accepting a ride, twice now I was quoted a fee and then adjustment made after the trip for no apparent or valid reason. Now I have pending amounts/payments. Cars are not clean, drivers are not clean, cars are not in good condition, driver service most times so bad. Sometimes even expect us to open the boot and put in the luggage. Don’t even adjust seats to accommodate leg room.
0
Replies (0)RH
Ridduwan H
1 reviews | Active since Jan 2020
19 Mar 2026, 08:14
Uber unauthorized charges
4 unauthorized debits on my bank account No support to help. Money just gone
Helpful (0)
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Ridduwan H
1 reviews | Active since Jan 2020
19 Mar 2026, 08:14
Uber unauthorized charges
4 unauthorized debits on my bank account No support to help. Money just gone
0
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NOZIPHO K
1 reviews | Active since Jan 2020
19 Mar 2026, 03:59
****
Why is uber one fares now so high everyday, why is Uber in and out of my account, I can't even control my account transactions because they are in and out every second and now it looks like a ****.. why is Uber loosing its professionalis...why why why...I want all my money back because now I dont know what is happening...they dont debit once. There will be a recurring amount, there will be a R10 that u dont know about, there will bring back and take every now and then and we end up getting confused like what the HELL
Helpful (0)
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NOZIPHO K
1 reviews | Active since Jan 2020
19 Mar 2026, 03:59
****
Why is uber one fares now so high everyday, why is Uber in and out of my account, I can't even control my account transactions because they are in and out every second and now it looks like a ****.. why is Uber loosing its professionalis...why why why...I want all my money back because now I dont know what is happening...they dont debit once. There will be a recurring amount, there will be a R10 that u dont know about, there will bring back and take every now and then and we end up getting confused like what the HELL
0
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Njabulo N
1 reviews | Active since Jan 2020
18 Mar 2026, 08:17
*********** riders from items forgotten in Uber cars
I left my jacket in an Uber on Saturday the 15th of March 2026. I contacted Uber and they said they will contact the driver of the car. They then sent me a message saying that the driver acknowledged that he had my jacket. What irks me is that they did not give me an option to collect my jacket but rather reviewed my fare to R132 after adding R90 for returning a lost item to me. My original fare was R42.
Helpful (0)
|Replies (0)NN
Njabulo N
1 reviews | Active since Jan 2020
18 Mar 2026, 08:17
*********** riders from items forgotten in Uber cars
I left my jacket in an Uber on Saturday the 15th of March 2026. I contacted Uber and they said they will contact the driver of the car. They then sent me a message saying that the driver acknowledged that he had my jacket. What irks me is that they did not give me an option to collect my jacket but rather reviewed my fare to R132 after adding R90 for returning a lost item to me. My original fare was R42.
0
Replies (0)JE
Juliet E
1 reviews | Active since Jan 2020
18 Mar 2026, 05:07
Security flaw and unauthorized charges
Review: 1 Star - Security Flaw & Unauthorized Charges Avoid putting your bank details on this app! I have had the worst experience with Uber’s security. My account was hacked and used to book trips in Parktown, even though I live in Cape Town. What makes it worse is that Uber claims these trips are coming from a secondary device of mine—a phone that has been broken for over a year. Even with a zero balance, I am getting charged "declined transaction" fees by my bank because of these *****ulent requests. Uber’s system failed to recognize this obvious suspicious activity. Do not link your cards to this app unless you want to deal with hackers and zero support for long-broken devices being compromised. Use at your own risk!
Helpful (0)
|Replies (0)JE
Juliet E
1 reviews | Active since Jan 2020
18 Mar 2026, 05:07
Security flaw and unauthorized charges
Review: 1 Star - Security Flaw & Unauthorized Charges Avoid putting your bank details on this app! I have had the worst experience with Uber’s security. My account was hacked and used to book trips in Parktown, even though I live in Cape Town. What makes it worse is that Uber claims these trips are coming from a secondary device of mine—a phone that has been broken for over a year. Even with a zero balance, I am getting charged "declined transaction" fees by my bank because of these *****ulent requests. Uber’s system failed to recognize this obvious suspicious activity. Do not link your cards to this app unless you want to deal with hackers and zero support for long-broken devices being compromised. Use at your own risk!
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Ofentse L
1 reviews | Active since Jan 2020
16 Mar 2026, 22:34
Worst Uber Experience
I had the worst experience on my uber ride yesterday.I requested a ride from Zambezi Junction to Kolonnade Mall and the driver arrived after a couple of minutes.On our way to Kolonnade his car ran out of petrol and he got out of his car and started pushing the car to Kolonnade.Imagine having to sit sit in a car while it’s being pushed.Along the way he stopped because he was tired.I had to hitch a lift to Kolonnade from a total stranger.My safety was compromised and guess what Uber did when I raised this issue with them? Refund me half of cost of the trip.That’s all they did after all I went through just to get to Kolonnade.
Helpful (0)
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Ofentse L
1 reviews | Active since Jan 2020
16 Mar 2026, 22:34
Worst Uber Experience
I had the worst experience on my uber ride yesterday.I requested a ride from Zambezi Junction to Kolonnade Mall and the driver arrived after a couple of minutes.On our way to Kolonnade his car ran out of petrol and he got out of his car and started pushing the car to Kolonnade.Imagine having to sit sit in a car while it’s being pushed.Along the way he stopped because he was tired.I had to hitch a lift to Kolonnade from a total stranger.My safety was compromised and guess what Uber did when I raised this issue with them? Refund me half of cost of the trip.That’s all they did after all I went through just to get to Kolonnade.
0
Replies (0)