BE
BMW Eastrand
Unclaimed Business
BE
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About BMW Eastrand
BMW Eastrand has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked BMW Eastrand across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJH
James H
1 reviews | Active since Jan 2020
17 Jan 2026, 08:52
Poor Customer Service
Very disappointed in the service team. I booked my car in on the 12th of January but as a courtesy dropped it off on the 9th of January in the morning already. I told Jacky the service advisor that we will leave the car there for the week while we are on leave. This will give them more than enough time to attend to the car. I was contacted on Friday the 16th of January to tell me the car will only be ready on Tuesday the 20th of January. I find this unacceptable and really poor customer service. Their lack of planning is now my problem and inconvenience. I was not offered an apology or a courtesy vehicle at any time. I have been a loyal customer of this dealership for many years but they have lost my support and I will not be back. info@bmweastrand.co.za
Helpful (0)
|Replies (0)JH
James H
1 reviews | Active since Jan 2020
17 Jan 2026, 08:52
Poor Customer Service
Very disappointed in the service team. I booked my car in on the 12th of January but as a courtesy dropped it off on the 9th of January in the morning already. I told Jacky the service advisor that we will leave the car there for the week while we are on leave. This will give them more than enough time to attend to the car. I was contacted on Friday the 16th of January to tell me the car will only be ready on Tuesday the 20th of January. I find this unacceptable and really poor customer service. Their lack of planning is now my problem and inconvenience. I was not offered an apology or a courtesy vehicle at any time. I have been a loyal customer of this dealership for many years but they have lost my support and I will not be back. info@bmweastrand.co.za
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Replies (0)JM
Jonas M
1 reviews | Active since Jan 2020
18 Dec 2024, 20:35
Terrible experience
I have been serving my car at Eastrand dealership after my 4th service the car started to give me problems by making noise front left side. Took the car back for more than 7 times and they can’t fix their own car instead they say there is nothing wrong but test drove with them and they heard the sound. Escalated the matter to BMW SA and still waiting for response. What a terrible experience from BMW,
Helpful (0)
|Replies (0)JM
Jonas M
1 reviews | Active since Jan 2020
18 Dec 2024, 20:35
Terrible experience
I have been serving my car at Eastrand dealership after my 4th service the car started to give me problems by making noise front left side. Took the car back for more than 7 times and they can’t fix their own car instead they say there is nothing wrong but test drove with them and they heard the sound. Escalated the matter to BMW SA and still waiting for response. What a terrible experience from BMW,
0
Replies (0)MP
Maureen P
1 reviews | Active since Jan 2020
22 Apr 2024, 18:46
Bad experience bad service
Bad customer service ...no follow ups on service and calls Branch manager not interested in his customers and their concerns reception lady not helpful at all ...this branch is really not living up to your BMW brand they need to get training to ensure proper customer satisfaction..
Helpful (0)
|Replies (0)MP
Maureen P
1 reviews | Active since Jan 2020
22 Apr 2024, 18:46
Bad experience bad service
Bad customer service ...no follow ups on service and calls Branch manager not interested in his customers and their concerns reception lady not helpful at all ...this branch is really not living up to your BMW brand they need to get training to ensure proper customer satisfaction..
0
Replies (0)TM
Tshepo M
1 reviews | Active since Jan 2020
2 Aug 2023, 20:01
I took the car for oil leak n it came back completely damaged in the hands of that Bmw Carnival
Bmw Eastrand (Dalpark) the most nonsense Bmw dealer in South Africa, I wouldn't advice anyone to their cars there, service Manager (Glen Scott) the most *********** service advisor in the motor industry, people from Eastrand in particular Brakpan nd surrounding areas dont take your cars there ,rather use Bmw Boksburg before you regrets
Helpful (0)
|Replies (0)TM
Tshepo M
1 reviews | Active since Jan 2020
2 Aug 2023, 20:01
I took the car for oil leak n it came back completely damaged in the hands of that Bmw Carnival
Bmw Eastrand (Dalpark) the most nonsense Bmw dealer in South Africa, I wouldn't advice anyone to their cars there, service Manager (Glen Scott) the most *********** service advisor in the motor industry, people from Eastrand in particular Brakpan nd surrounding areas dont take your cars there ,rather use Bmw Boksburg before you regrets
0
Replies (0)NN
Nqobani N
1 reviews | Active since Jan 2020
11 Apr 2023, 09:21
Clueless technicians
THE WORST EXPERIENCE. Took my car to BMW Dalpark to get it checked for a leaking coolant, mind you this was before the scheduled annual service - and I was told there was nothing wrong with the coolant system all is fine. A day later I had my service done and a vehicle check done, the vehicle hadn't even travelled 200km, the coolant light came on again, we filled up and in the process the bleed ***** broke and we replaced it, the coolant light still came on and I went back and disclosed that I still have the issue however I replaced the speed ***** myself. They said perhaps it was the bleed ***** and everything is fine. I believed that given how easily it broke. Travelled about 300km from Gauteng to Cape Town, Coolant light came on again and the engine was heating up. I am so frustrated. I don't know how many times I told them about this. What does a vehicle check mean to them? When I tell you there's an issue, you can't say there's no issue just because you can't find it. Be better. Look harder.
Helpful (0)
|Replies (0)NN
Nqobani N
1 reviews | Active since Jan 2020
11 Apr 2023, 09:21
Clueless technicians
THE WORST EXPERIENCE. Took my car to BMW Dalpark to get it checked for a leaking coolant, mind you this was before the scheduled annual service - and I was told there was nothing wrong with the coolant system all is fine. A day later I had my service done and a vehicle check done, the vehicle hadn't even travelled 200km, the coolant light came on again, we filled up and in the process the bleed ***** broke and we replaced it, the coolant light still came on and I went back and disclosed that I still have the issue however I replaced the speed ***** myself. They said perhaps it was the bleed ***** and everything is fine. I believed that given how easily it broke. Travelled about 300km from Gauteng to Cape Town, Coolant light came on again and the engine was heating up. I am so frustrated. I don't know how many times I told them about this. What does a vehicle check mean to them? When I tell you there's an issue, you can't say there's no issue just because you can't find it. Be better. Look harder.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Oct 2022, 12:13
BMW Eastrand
I bought a vehicle from BMW eastrand - Land Rover Evoque - 4 months later my vehicle is not yet registered due to several excuses raised by Hendrik Steyn from BMW Eastrand. The sales rep not only does he not come back with information, but he constantly gives excuses why 4months later - after they received payment for the car from BMW finance and a 25% deposit from myself - they are not willing to register the car. The problem has deemed the vehicle road unworthy which will result in the invalidation of my insurance. The vehicle was also purchased with scratches that the dealer committed to fixing but until now the car is not fixed. The car since purchasing has been to Land Rover twice due to - bad rattling coming from the left side of the car, car battery issues, the boot cannot open using the key and the middle console rattling. Land Rover Nelspruit has had to book the vehicle in for over 3 days to resolve all the said mechanical challenges. On top of this mess - the car has a slow puncture on the right side and the tires are worn out already after doing less than 5,000km - to me, this is very very odd. I do not know where to go for assistance as Hendrik Steyn and all the team at BMW Eastrand are unwilling to help and keep posting me from pillar to post. I am ready to open a legal case as they cannot have a payment for a car that they refuse to transfer ownership. Can I get some help from BMW's principal dealer or anyone who cares about BWW brand?
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Oct 2022, 12:13
BMW Eastrand
I bought a vehicle from BMW eastrand - Land Rover Evoque - 4 months later my vehicle is not yet registered due to several excuses raised by Hendrik Steyn from BMW Eastrand. The sales rep not only does he not come back with information, but he constantly gives excuses why 4months later - after they received payment for the car from BMW finance and a 25% deposit from myself - they are not willing to register the car. The problem has deemed the vehicle road unworthy which will result in the invalidation of my insurance. The vehicle was also purchased with scratches that the dealer committed to fixing but until now the car is not fixed. The car since purchasing has been to Land Rover twice due to - bad rattling coming from the left side of the car, car battery issues, the boot cannot open using the key and the middle console rattling. Land Rover Nelspruit has had to book the vehicle in for over 3 days to resolve all the said mechanical challenges. On top of this mess - the car has a slow puncture on the right side and the tires are worn out already after doing less than 5,000km - to me, this is very very odd. I do not know where to go for assistance as Hendrik Steyn and all the team at BMW Eastrand are unwilling to help and keep posting me from pillar to post. I am ready to open a legal case as they cannot have a payment for a car that they refuse to transfer ownership. Can I get some help from BMW's principal dealer or anyone who cares about BWW brand?
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Replies (0)