BMW financial appalling service

Treatment from BMW financial appalling. I have an account with them, had my car repossessed due to 2.5 months worth of outstanding installments. I offered to pay double the outstanding amount, I got rejected. I did not car about the car anymore. After auction now the shortfall, I made a settlement offer, I spoke to a guy by the name of Conrad. For a month now he kept saying I will escalate, after 4 follow ups still have not escalated. If they offer finance from them, REFUSE AND RUN as fast as you can.