Bad service

My name is Sipho Stanley Malele.

I write this review as a highly disappointed customer due to the service I got for my BMW which I booked in for repairs in October/November 2023.

Firstly, before I indulge you on the details of my complaint, let me compliment the service advisor Jade Derbyshire for her excellent service and express that I was completely satisfied with her contribution.

Now, I was told that my vehicle was due for a battery change which I agreed to, on condition that I would be given back my old battery. This did not materialize as per our agreement with the service provider, when I collected my vehicle I did not receive my battery.

Secondly, I was called in during the diagnostic phase and was informed that the key was not working, I was however taken aback by this because I left it working. Nevertheless, I let the key matter slide and sorted it out myself.

Lastly, I collected my car on the 22nd of December after the service was done, but I have to express that I am utterly disappointed with the service. I can state with no doubt that the replacing and reassembling of parts was not done thoroughly.

Here are the reasons why: 1. There are missing *****s. 2. The water pipes were not reassembled thoroughly. 3. Some parts are broken. 4. There is an abnormal sound on the vehicle. 5. I was left to collect and drive the car from the workshop with a bornett that was not shut, fortunately for me I was driving at low speed hence I managed to get home safely despite the risk that was posed on me.

This is painful. I personally and intentionally take my vehicle to BMW by virtue of the trust I have in them to give me thorough service.

In summary, I am a dissatisfied customer who did not get value for his money from the above mentioned service provider being BMW Joburg South (Auto Glen).

Please assist in this regard.

Thank you Mr. Malele