Worst service ever

Terrible Service – I’m Done with This Dealership

This BMW dealership is a complete disappointment.

I was told my car would be covered under the motor plan — only to be hit with a R3,100 bill hours later. Why wasn’t this clarified upfront? On top of that, I dropped off my car at 7am, and only got told around 1pm that I’d have to fetch it the next day because they still needed to “test and wash” it.

The next day, I checked my car tracker and saw it had been parked for over an hour. No call. No update. I had to call them myself — and only then did Getruida Westhuizen inform me that the car was ready. So if I didn’t follow up, my car would’ve just sat there. Unbelievable.

This isn’t even the first time their service has been ridiculous. On 26 June, I came in to change both car key batteries (which were dead). Franscois van Reinsburg told me he’d only do one and I’d have to come back the following week for the second. Why? No explanation. It takes less than five minutes to change a key battery. The same Getruida then tells me I need to make another appointment for my key.

This dealership clearly doesn’t respect people’s time, money, or trust. The service is slow, disorganized, and just plain poor. I will never take my car back there again. I wish I had read the reviews before going — they were spot on.