BK
BMW Kempton Park
Unclaimed Business
BK
BMW Kempton Park
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About BMW Kempton Park
BMW Kempton Park has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked BMW Kempton Park across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Starrian M
1 reviews | Active since Jan 2020
21 Jan 2026, 13:49
Terrible after sales service . They take no responsibility for anything
Terrible after sales service and they take no responsibility for anything. I purchased a used car from BMW Kempton Park on the 15th of October 2025. Initially, I was confident with my purchase due to their approved quality and promise that each vehicle undergoes “rigorous” checks to ensure it complies with specific standards. To my dismay this was not the case as only two months later with less than 6000kms done I heard a strange knocking noise of which I, in good faith immediately notified the dealer. The car was then booked in for inspection beginning January and they advised both front shocks as well as upper and lower control arms needed replacement. Furthermore the ******** and unprofessional Service Manager - Wesley Profe advised they will not be covering any portion of the repairs as this is considered “wear and tear” not that I was expecting them to carry the full cost in this instance as it was not a mechanical failure . I understand that wear and tear is a gradual deterioration of parts on the vehicle over time but this should have been picked up during their “rigorous” inspection and remedied then. It is physically impossible that the mileage I’ve done could have cause the collapse of a shock in such a short space of time. As it’s not a new car I was really hoping we could in good faith split costs but the Manager resorted to being defensive and denying any oversight on their end. I would definitely not recommend making a vehicle purchase with them .
Helpful (0)
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Starrian M
1 reviews | Active since Jan 2020
21 Jan 2026, 13:49
Terrible after sales service . They take no responsibility for anything
Terrible after sales service and they take no responsibility for anything. I purchased a used car from BMW Kempton Park on the 15th of October 2025. Initially, I was confident with my purchase due to their approved quality and promise that each vehicle undergoes “rigorous” checks to ensure it complies with specific standards. To my dismay this was not the case as only two months later with less than 6000kms done I heard a strange knocking noise of which I, in good faith immediately notified the dealer. The car was then booked in for inspection beginning January and they advised both front shocks as well as upper and lower control arms needed replacement. Furthermore the ******** and unprofessional Service Manager - Wesley Profe advised they will not be covering any portion of the repairs as this is considered “wear and tear” not that I was expecting them to carry the full cost in this instance as it was not a mechanical failure . I understand that wear and tear is a gradual deterioration of parts on the vehicle over time but this should have been picked up during their “rigorous” inspection and remedied then. It is physically impossible that the mileage I’ve done could have cause the collapse of a shock in such a short space of time. As it’s not a new car I was really hoping we could in good faith split costs but the Manager resorted to being defensive and denying any oversight on their end. I would definitely not recommend making a vehicle purchase with them .
0
Replies (0)BD
Bernadette D
1 reviews | Active since Jan 2020
6 Nov 2025, 14:00
Dissatisfied Customer
We bought a 2nd hand car from BMW Kempton Park but once the sale is done they almost wipe their hands clean of you. We have an issue with a noise that the salesman confirmed but to date have heard nothing regarding it. Touchup paint was apparently organized by the salesman and to date we haven't received anything. The side mirrors don't fold and we were told we can take it in but no details or feedback has been given as to who we take it to.
Helpful (0)
|Replies (0)BD
Bernadette D
1 reviews | Active since Jan 2020
6 Nov 2025, 14:00
Dissatisfied Customer
We bought a 2nd hand car from BMW Kempton Park but once the sale is done they almost wipe their hands clean of you. We have an issue with a noise that the salesman confirmed but to date have heard nothing regarding it. Touchup paint was apparently organized by the salesman and to date we haven't received anything. The side mirrors don't fold and we were told we can take it in but no details or feedback has been given as to who we take it to.
0
Replies (0)NB
Nokuthula B
1 reviews | Active since Jan 2020
26 Oct 2025, 03:01
CAR KEPT FULL 24 HOURS WHEEL SPANNER WENT MISSING
Bad experience ever on my last car service with them , they kept my car fir full 24 hours the next morning with no update I went to collect my car and I was told that there I new system installation that is part of Hyndai to be done , I had to come back at 1PM ,NO COMMUNICATION was given explanation nothing regarding what was installed in My CAR SO WORRIED WITH LOT OF QUESTIONS????? now checked my tool the Wheel spanner is no where to be found I might have noticed it at the later stage but it's definitely when missing from Hyndai after three years of driving this car
Helpful (0)
|Replies (0)NB
Nokuthula B
1 reviews | Active since Jan 2020
26 Oct 2025, 03:01
CAR KEPT FULL 24 HOURS WHEEL SPANNER WENT MISSING
Bad experience ever on my last car service with them , they kept my car fir full 24 hours the next morning with no update I went to collect my car and I was told that there I new system installation that is part of Hyndai to be done , I had to come back at 1PM ,NO COMMUNICATION was given explanation nothing regarding what was installed in My CAR SO WORRIED WITH LOT OF QUESTIONS????? now checked my tool the Wheel spanner is no where to be found I might have noticed it at the later stage but it's definitely when missing from Hyndai after three years of driving this car
0
Replies (0)DN
Dimakatso N
1 reviews | Active since Jan 2020
14 Sept 2025, 15:40
Poor Quality Control - not taking accountability for their failures
Poor Quality Control. I bought 7 pallets/ 3500 small bricks. Only the 1st pallet was in a good quality. 3000 bricks were very bad, the bricks disinterested. I went to complain about the quality. Surprisingly I was not the 1st person to complain. They told me to bring the bricks back. After paying for delivery, I've to pay again for labour/ loading the bricks to the truck and delivery to and from builders. It's very painful to see so the small pieces. For me is a loose-loose situation.
Helpful (0)
|Replies (0)DN
Dimakatso N
1 reviews | Active since Jan 2020
14 Sept 2025, 15:40
Poor Quality Control - not taking accountability for their failures
Poor Quality Control. I bought 7 pallets/ 3500 small bricks. Only the 1st pallet was in a good quality. 3000 bricks were very bad, the bricks disinterested. I went to complain about the quality. Surprisingly I was not the 1st person to complain. They told me to bring the bricks back. After paying for delivery, I've to pay again for labour/ loading the bricks to the truck and delivery to and from builders. It's very painful to see so the small pieces. For me is a loose-loose situation.
0
Replies (0)CU
Corrie U
1 reviews | Active since Jan 2020
6 May 2025, 04:23
EXTREMELY HIGH PRICES
1. Sales people are standing around chatting in groups. I had yo approach them for service 2. They have basically everything you need under one roof. For that I give 5 STARS Then the shock of my life...... They are extremely expensive. I do realise you have different quality... but compared to Plumblink....Mica Hardware,,, Alpha hardware their prices for virtually the same thing are 300 to 400 % higher Example Toilet seat (Good Thick) base and lid 4 times more expensive COME ON GUYS..... this is not the way
Helpful (0)
|Replies (0)CU
Corrie U
1 reviews | Active since Jan 2020
6 May 2025, 04:23
EXTREMELY HIGH PRICES
1. Sales people are standing around chatting in groups. I had yo approach them for service 2. They have basically everything you need under one roof. For that I give 5 STARS Then the shock of my life...... They are extremely expensive. I do realise you have different quality... but compared to Plumblink....Mica Hardware,,, Alpha hardware their prices for virtually the same thing are 300 to 400 % higher Example Toilet seat (Good Thick) base and lid 4 times more expensive COME ON GUYS..... this is not the way
0
Replies (0)NL
Nkhona L
1 reviews | Active since Jan 2020
7 Apr 2025, 18:18
Complaint about BMW Kempton Park
"I'm writing this to express my extreme dissatisfaction with the service I received from BMW Kempton Park. I am utterly disgusted with the horrible service I receive from BMW Kempton Park, particularly dealing with the Aftersales consultant by the name of Tumi Ramotala. I have been liaising with Tumi while my car is being repaired. I specifically told him to send a claim to my insurance before 13:00 so that the claim could be processed on time, and I repeated this to him several times, but he chooses to ignore my request due to his lack of respect for me or his clients. I cannot even begin to express how mortified I am today after phoning and being transferred from pillar to post, and I eventually spoke to him around 17:15 when he told me I am not getting the car, and at that time I am stuck in the office at Braamfontein having to navigate from my office in Braam with company assets and putting myself at risk of being ****** to catch a Gautrain cos of an *********** man (Tumi) who does not want to do what he gets paid for, him and his manager are were taking me for a ride this afternoon. He actually he partially submitted the claim and partially services the car and gave it to me on the 28th with motor plan paying on time, but today he blatantly refused to give me the car, if this was communicated earlier so that I can make contingency plan. I really want my car at my door tomorrow morning at 8:00 a.m. and will not accept any excuses. And I want this resolved as soon as possible, along with feedback on how you intend to handle the situation and Tumi.
Helpful (0)
|Replies (0)NL
Nkhona L
1 reviews | Active since Jan 2020
7 Apr 2025, 18:18
Complaint about BMW Kempton Park
"I'm writing this to express my extreme dissatisfaction with the service I received from BMW Kempton Park. I am utterly disgusted with the horrible service I receive from BMW Kempton Park, particularly dealing with the Aftersales consultant by the name of Tumi Ramotala. I have been liaising with Tumi while my car is being repaired. I specifically told him to send a claim to my insurance before 13:00 so that the claim could be processed on time, and I repeated this to him several times, but he chooses to ignore my request due to his lack of respect for me or his clients. I cannot even begin to express how mortified I am today after phoning and being transferred from pillar to post, and I eventually spoke to him around 17:15 when he told me I am not getting the car, and at that time I am stuck in the office at Braamfontein having to navigate from my office in Braam with company assets and putting myself at risk of being ****** to catch a Gautrain cos of an *********** man (Tumi) who does not want to do what he gets paid for, him and his manager are were taking me for a ride this afternoon. He actually he partially submitted the claim and partially services the car and gave it to me on the 28th with motor plan paying on time, but today he blatantly refused to give me the car, if this was communicated earlier so that I can make contingency plan. I really want my car at my door tomorrow morning at 8:00 a.m. and will not accept any excuses. And I want this resolved as soon as possible, along with feedback on how you intend to handle the situation and Tumi.
0
Replies (0)LN
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