Terrible after sales service . They take no responsibility for anything

Terrible after sales service and they take no responsibility for anything.

I purchased a used car from BMW Kempton Park on the 15th of October 2025. Initially, I was confident with my purchase due to their approved quality and promise that each vehicle undergoes “rigorous” checks to ensure it complies with specific standards.

To my dismay this was not the case as only two months later with less than 6000kms done I heard a strange knocking noise of which I, in good faith immediately notified the dealer. The car was then booked in for inspection beginning January and they advised both front shocks as well as upper and lower control arms needed replacement. Furthermore the ******** and unprofessional Service Manager - Wesley Profe advised they will not be covering any portion of the repairs as this is considered “wear and tear” not that I was expecting them to carry the full cost in this instance as it was not a mechanical failure .

I understand that wear and tear is a gradual deterioration of parts on the vehicle over time but this should have been picked up during their “rigorous” inspection and remedied then. It is physically impossible that the mileage I’ve done could have cause the collapse of a shock in such a short space of time. As it’s not a new car I was really hoping we could in good faith split costs but the Manager resorted to being defensive and denying any oversight on their end. I would definitely not recommend making a vehicle purchase with them .