Complaint iro-BMW Pinetown and BMW SA

If you want great service and having your mind at ease when purchasing a brand new BMW, DO NOT GO TO BMW PINETOWN. We recently purchased a brand-new vehicle from this franchise and we experienced atrocious service from confirming the purchase, to delivery to registration of the vehicle and after care. The service and treatment were so appalling we lacked all enthusiasm and excitement on day of delivery and we continued receiving unprofessional service regarding registration of the vehicle and repair of a lip that was dented on the day of delivery by the franchise. We totally regret doing business with this franchise. There was endless empty promises and no consideration of the time that I as a customer had to endure, On several occasions I was promised they would be at my premises to sort the vehicle at a certain time, and then no one would call or arrive, I would then have to call in to receive feedback. Eventually at 5pm they arrived, after I rescheduled my entire day to accommodate them. At this stage, I was no longer frustrated but more disgusted that this was the service from BMW! Then we called BMW SOUTH AFRICA on the 19/11/2021 to initiate a complaint about BMW PINETOWN, we were advised a case number was opened and an investigation will be completed. As at the 24/11/2021 at 4pm, I received no communication from BMW SA. Coincidentally, at 4.05pm someone from BMW SA called me to ask about the new vehicle and the service. She was unaware of the complaint, until she noticed it on system and promised the person handling it will call me back. She also confirmed their turnaround time with feedback is 24hrs and I should have received some feedback by then. When I did received that call the person confirmed he made a mistake. Absolutely pathetic for a brand of this size and nature. I guess we small fish don’t matter, even though I have been a loyal customer of the brand for 14yrs!!!!

Never again will I support BMW and finally I am convinced another German car manufacturer will appreciate the business...