Extremely Disappointed with BMW Supertech Newcastle – Broken Promises & Poor Service

I sent my car to BMW Supertech Newcastle in January 2025, and it took them nearly 4 months to complete the repairs – well beyond the promised deadline. When I finally received the car, the paintwork was poorly done, and the boot was misaligned. A staff member advised me to take it to another panel beater closer to me, so I drove from Pretoria to Randburg, taking time off work – only to discover even more issues with the vehicle.

After raising my concerns again, the representative arranged to collect my car and sent me a temporary replacement vehicle, promising it would arrive with a full tank of fuel. It arrived empty, and I had to fill it myself. I was told I would be reimbursed, but to date, I’ve only received excuses and delays.

More serious concerns arose when I checked the tracking data for my vehicle — it had been driven at speeds of up to 150km/h while being transported between Pretoria and Newcastle, which is completely unacceptable.

To make matters worse, the temporary car they gave me also had mechanical issues. I reported the problems, and I was told to push the fuel pump wires behind the seat myself just to get the car running. While driving, the car even displayed drivetrain malfunction warnings, which made me feel unsafe.

This entire process has been frustrating and disappointing. I was without my own car for months, relying on Uber and borrowing cars from friends, which came at a cost. And yet, when it came time to pay the R11,000 insurance excess, I paid it immediately without delay.

I chose BMW Supertech Newcastle based on positive recommendations, but I will never trust or recommend them again. The experience has been full of false promises, poor workmanship, and a complete lack of accountability.

This has been the worst vehicle repair experience I’ve ever had.