Bad service supertech durban

What a service I've had from Israel at supertech Durban, I bought a car in June 2024, the car was then delivered to the nearest garage since I am based in Johannesburg, upon receiving the car the was no spare key I then called Israel the salesman about the spare key, he told me he forgot the spare he will courier the key to me, I am still waiting even today, every day when I call it's a different story, I really need help this car is financed and they charged for everything, please help where can I report this matter