BS
BMW Supertech Pinetown Motorrad
Unclaimed Business
BS
BMW Supertech Pinetown Motorrad
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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davud K
1 reviews | Active since Jan 2020
11 Sept 2024, 13:15
Bad service supertech durban
What a service I've had from Israel at supertech Durban, I bought a car in June 2024, the car was then delivered to the nearest garage since I am based in Johannesburg, upon receiving the car the was no spare key I then called Israel the salesman about the spare key, he told me he forgot the spare he will courier the key to me, I am still waiting even today, every day when I call it's a different story, I really need help this car is financed and they charged for everything, please help where can I report this matter
Helpful (0)
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davud K
1 reviews | Active since Jan 2020
11 Sept 2024, 13:15
Bad service supertech durban
What a service I've had from Israel at supertech Durban, I bought a car in June 2024, the car was then delivered to the nearest garage since I am based in Johannesburg, upon receiving the car the was no spare key I then called Israel the salesman about the spare key, he told me he forgot the spare he will courier the key to me, I am still waiting even today, every day when I call it's a different story, I really need help this car is financed and they charged for everything, please help where can I report this matter
0
Replies (0)ZN
Zayna N
1 reviews | Active since Jan 2020
21 May 2023, 10:42
BMW PINETOWN SUPERTECH DISGUSTING CUSTOMER SERVICE
BMW Pinetown super tech is the most pathetic dealership. The dealer principal avoids confrontations. The service is extremely shoddy . When you raise your complaints the dealer principal sends you a lengthy email advising they are terminating all professional relationships with you as he feels they can't communicate with you. I.had purchased a brand new BMW from the dealership in 2022 and my car had a deep dent. To date I have not gotten any feedback regarding how or when.this had occurred. When my car was sent for various issues to the dealership , my car returned with scratches or returned dirty..when you question these issues this becomes an issue. The marketer has never called to apologize or clarify what has went on. The dealer principal is always in meetings and never returns your emails or calls. When you call the dealership the staff advises the dealer principal is in his office but obviously when the call is transferred he refuses to take the call We spend alot of money on the brand and we expect service delivery and quality customer service which clearly the dealer principal and his team is ***********. This is my third BMW and if this is the attitude of BMW Pinetown , its sad to say people will not want to buy this luxury brand anymore due to people who have no passion for the brand but just work to get a pay check. I have a lovely relationship with a select few staff members of BMW supertech and it's ironic how these staff produce excellent service The issue at BMW Pinetown is that they think they are doing you a favor when you bring your car to that dealership when they actually don't realize they are just employees. We as BMW clients need to voice our experience at dealerships with lazy dealer principal and staff with a bad attitude. They need to be named and shamed until they catch a wakeup. I definitely will not be purchasing any more BMWS in the near future. Rather opt for other luxury brands who gives exceptional service delivery and employ staff who are educated when dealing with professionals
Helpful (0)
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Zayna N
1 reviews | Active since Jan 2020
21 May 2023, 10:42
BMW PINETOWN SUPERTECH DISGUSTING CUSTOMER SERVICE
BMW Pinetown super tech is the most pathetic dealership. The dealer principal avoids confrontations. The service is extremely shoddy . When you raise your complaints the dealer principal sends you a lengthy email advising they are terminating all professional relationships with you as he feels they can't communicate with you. I.had purchased a brand new BMW from the dealership in 2022 and my car had a deep dent. To date I have not gotten any feedback regarding how or when.this had occurred. When my car was sent for various issues to the dealership , my car returned with scratches or returned dirty..when you question these issues this becomes an issue. The marketer has never called to apologize or clarify what has went on. The dealer principal is always in meetings and never returns your emails or calls. When you call the dealership the staff advises the dealer principal is in his office but obviously when the call is transferred he refuses to take the call We spend alot of money on the brand and we expect service delivery and quality customer service which clearly the dealer principal and his team is ***********. This is my third BMW and if this is the attitude of BMW Pinetown , its sad to say people will not want to buy this luxury brand anymore due to people who have no passion for the brand but just work to get a pay check. I have a lovely relationship with a select few staff members of BMW supertech and it's ironic how these staff produce excellent service The issue at BMW Pinetown is that they think they are doing you a favor when you bring your car to that dealership when they actually don't realize they are just employees. We as BMW clients need to voice our experience at dealerships with lazy dealer principal and staff with a bad attitude. They need to be named and shamed until they catch a wakeup. I definitely will not be purchasing any more BMWS in the near future. Rather opt for other luxury brands who gives exceptional service delivery and employ staff who are educated when dealing with professionals
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Replies (0)FK
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Zahir H
1 reviews | Active since Jan 2020
29 Jan 2021, 16:38
Excellent service- BMW supertech parts division
I purchased parts from bmw supertech Durban . I was very impressed with the service provided by Clinton in the parts department. He ensured that I received the correct part for my bmw with quick turnaround time. I will definitely recommend bmw supertech. Please see Clinton if you need assistance.
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Zahir H
1 reviews | Active since Jan 2020
29 Jan 2021, 16:38
Excellent service- BMW supertech parts division
I purchased parts from bmw supertech Durban . I was very impressed with the service provided by Clinton in the parts department. He ensured that I received the correct part for my bmw with quick turnaround time. I will definitely recommend bmw supertech. Please see Clinton if you need assistance.
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Replies (0)GH
Gerold H
1 reviews | Active since Jan 2020
25 Aug 2020, 18:12
BMW Pinetown Motorrad 10 Stars
Great service and great cappuccino :) I highly recommend these guys. Delwyn was very helpful and accommodating and even got a follow up message from the mechanic Brendon the after collecting my motorcycle to see how things are and where he can assist. Follow up service was excellent. Not many dealerships left like that. Well done BMW Pinetown Motorrad
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Gerold H
1 reviews | Active since Jan 2020
25 Aug 2020, 18:12
BMW Pinetown Motorrad 10 Stars
Great service and great cappuccino :) I highly recommend these guys. Delwyn was very helpful and accommodating and even got a follow up message from the mechanic Brendon the after collecting my motorcycle to see how things are and where he can assist. Follow up service was excellent. Not many dealerships left like that. Well done BMW Pinetown Motorrad
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Replies (0)FJ
Frans J
1 reviews | Active since Jan 2020
24 Aug 2020, 17:46
No Business Ethics
Have a brand new 2019 BMW 120 series. Check with BMW to fit a tow bar for my vehicle. After confirmation and receipt of an official quote from their Pinetown branch, they requested that I must pay them first before they can order, which I did R17,003.00. After a week I was contacted by BMW that the part arrived. The vehicle was delivered to them. After 3 day`s I was informed that there is a delay and they await a part number for a smaller silencer from BMW Germany . In the mean time I purchase a bike trailer. After two weeks BMW informed me that the silencer is now discontinued and they will repay my money. Now I sit with a brand new BMW bike and a trailer but I cannot fit a tow bar. Other companies can fit a unit on my vehicle but BMW threaten me that I will then loose my guarantee. The same evening a sales person from BMW phone and enquire if I want to buy a new car based on what happened. What to do now? .
Helpful (0)
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Frans J
1 reviews | Active since Jan 2020
24 Aug 2020, 17:46
No Business Ethics
Have a brand new 2019 BMW 120 series. Check with BMW to fit a tow bar for my vehicle. After confirmation and receipt of an official quote from their Pinetown branch, they requested that I must pay them first before they can order, which I did R17,003.00. After a week I was contacted by BMW that the part arrived. The vehicle was delivered to them. After 3 day`s I was informed that there is a delay and they await a part number for a smaller silencer from BMW Germany . In the mean time I purchase a bike trailer. After two weeks BMW informed me that the silencer is now discontinued and they will repay my money. Now I sit with a brand new BMW bike and a trailer but I cannot fit a tow bar. Other companies can fit a unit on my vehicle but BMW threaten me that I will then loose my guarantee. The same evening a sales person from BMW phone and enquire if I want to buy a new car based on what happened. What to do now? .
0
Replies (0)RK
Romeo K
1 reviews | Active since Jan 2020
28 Jul 2020, 10:27
Bad customer care
On the week of the 24th I assisted my boss take his BMW X5 to the mentioned dealership for service it was then picked up same day.The next day one of the fog lights blew my boss then told me to make arrangements with the dealership to have it fixed. I then went on the 27 July 2020 around 7am and was told that Santosh was the service advisor who dealt with it unfortunately he was not in by the time I left. I then contacted him on the same day around 09h45 . He explained that the vehicle is not on any plan so it'll have to be booked for.I further informed him to contact the owner Mr Mbhele and explain because he's under impression that he paid a lot for service and getting a globe changed will be showing good customer care and he was willing to pay for the globe as well. I was disappointed when I got a call from my boss querying about the fog light I then realized that Santosh did not contact him. I was kinda expected him not to call because I could tell by the tone of his voice that he was not interested in contacting someone of color who cannot even afford a new car.This attitude portrayed supertech BMW in a very negative way I wouldn't personally like to have any dealings with them.
Helpful (0)
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Romeo K
1 reviews | Active since Jan 2020
28 Jul 2020, 10:27
Bad customer care
On the week of the 24th I assisted my boss take his BMW X5 to the mentioned dealership for service it was then picked up same day.The next day one of the fog lights blew my boss then told me to make arrangements with the dealership to have it fixed. I then went on the 27 July 2020 around 7am and was told that Santosh was the service advisor who dealt with it unfortunately he was not in by the time I left. I then contacted him on the same day around 09h45 . He explained that the vehicle is not on any plan so it'll have to be booked for.I further informed him to contact the owner Mr Mbhele and explain because he's under impression that he paid a lot for service and getting a globe changed will be showing good customer care and he was willing to pay for the globe as well. I was disappointed when I got a call from my boss querying about the fog light I then realized that Santosh did not contact him. I was kinda expected him not to call because I could tell by the tone of his voice that he was not interested in contacting someone of color who cannot even afford a new car.This attitude portrayed supertech BMW in a very negative way I wouldn't personally like to have any dealings with them.
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Replies (0)