FJ
Frans J
Active since Aug 2020
2
Reviews
0
Industries
Reviews
2 reviews69 months ago
No Business Ethics
Have a brand new 2019 BMW 120 series. Check with BMW to fit a tow bar for my vehicle. After confirmation and receipt of an official quote from their Pinetown branch, they requested that I must pay them first before they can order, which I did R17,003.00. After a week I was contacted by BMW that the part arrived. The vehicle was delivered to them. After 3 day`s I was informed that there is a delay and they await a part number for a smaller silencer from BMW Germany . In the mean time I purchase a bike trailer. After two weeks BMW informed me that the silencer is now discontinued and they will repay my money. Now I sit with a brand new BMW bike and a trailer but I cannot fit a tow bar. Other companies can fit a unit on my vehicle but BMW threaten me that I will then loose my guarantee. The same evening a sales person from BMW phone and enquire if I want to buy a new car based on what happened. What to do now? .
0 replies
69 months ago
Poor Service and Bad workmanship
My Name is Frans Jacobs Contact no 063697399 I just purchase a new BMW S 1000 RR Motor Bike. I ordered a AKRAPOVIC pipe thru BMW Pinetown When they installed it they damage my oil filter at the inside of the bike. I took pictures and report to Delwyn. He contacted me later and explain they receive them like this from the factory, he also send me pictures of a new unit on the floor. His pictures reflect the outside of the bike and not ob the inside where the pipe was fitted. I do not accept this and this is a brand new bike with 1350 Km. They offered to repair if I bring the bike back. This is phathetic as this is a very expensive brand new bike, I expect them to come and uplift the bike and fit a new cooler.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)