RK
Romeo K
Active since Aug 2018
85
Reviews
0
Industries
Reviews
85 reviews3 months ago
Unfair treatment
My niece has recently made a claim from budget insurance. They approved part of claim and rejected another. The claim was for home. Recently Utrecht had some adverse weather where strong winds and hail had ravaged the area. The weather was so bad that even weather bureau issued warnings regarding such. Budget insurance then rejected a claim,the reason was that the timber holding roof was old/rotten. There's lots of roofs that were blown away in the area irrespective of whether the roof timber was old or new. I felt like it's unfair to judge based on that because this was not normal weather conditions. They also covered the other building that had recently been built yet it was had the roof blown.
224 replies
13 months ago
Great Service
On the 27 February 2025 I took my dog Randy to Durban and coast spca. My dog was very sick and I had already lost hope in recovery. I was seen by Dr Zozo he was so gentle and took time in explaining what was causing discomfort and also treated my dog. I got home and gave medication and eventually my dog got healed. I would like to extend my gratitude to Dr Zozo please keep it up
53 replies
15 months ago
Bad Service
I called standard bank private banking on 03 February 2025 at about 08h00 because there was an online (international) purchase done on my card even though I had it blocked to any of those transactions. I spoke to Natasha who did not even want to check anything on my account. She just said if I have a query regarding unknown activities I need to contact ***** department As much as I needed answers as to how that amount went through she never listened. She then transferred me to ***** department. I then spoke to Lilita who gave an unsatisfactory answer and wanted to transfer me back to Natasha's department for further explanation.
53 replies
20 months ago
Bad Service
I ordered something online from Game. The order was done on 03 September 2024 at about 06h30. The order was going to be collected from Galleria Game, Amanzimtoti. The order was supposed to be ready by the same day. Its now the afternoon of 04 September and there has been no developments regarding any updates, reasons for delay etc.
53 replies
20 months ago
Worse Service
I have a friend who is insured with this company and her vehicle was involved in an accident on 23 February 2024 up until now her vehicle has not been repaired. She followed everything required by the insurance. She called the insurance within few minutes after the accident and they called and authorized towing service as well as took their vehicle to their own accredited repairer. She was then informed that Auto Tech Newcastle will undertake repairs. The final assessment was done on 25 March 2024 and the repairer was supposed to repair the vehicle. She's been giving the run around by the insurance approved repairer, Auto Tech. In the early weeks she was told that they waiting for an approval from an insurance and eventually that line got exhausted. The current excuse is that they waiting for the parts because this is a 'new vehicle'. I don't understand how did the insurance approve an *********** company. It would have been different if she was the one who chose Auto Tech. She had faith in Auto & General and they let her down. She's struggling to get to work since there's no public transport where she stays and she now walks to work even during inclement weather. The vehicle is under finance so she's still paying for it even though she has not been enjoying usage months later. The insurance is still debiting their exorbitant premiums every month yet the vehicle is sitting at their approved center
53 replies
24 months ago
Bad Service
I called Identity Chatsworth on 30 April 2024 at about 09h30 and I spoke with Lionel (something starting with L) I informed him that I wanted to check stock availability of 2 items. He then asked if they are on sale and I told him that one is and the other not. He told me to hold on and I could hear him talking to someone and I suspected that he's also working as a cashier and was talking to a customer. I waited a little bit and he came back and took both style numbers and told me to wait. I waited for over 5min while I could hear him talking to a female that is perhaps an employee based on the conversation they had. Eventually I had to cut the call since he didn't even bother to update me that the system is taking longer etc.I was taken aback by the service that he provided whilst representing such a big company. Even after cutting the call he didn't bother calling back because I know that my number would have appeared which made me realize that he intentionally frustrated me.
53 replies
24 months ago
Bad Service
On 20 April 2024 at about 12 I called the fix,376 West street Durban I was looking for a top that I had just seen at a bluff branch and they did not the size that I wanted. I think I spoke to Jabu who checked and told me that they have the size that I'm looking for. I told her to keep it and I was coming in 10min or so I then got to the store before 12h30 only to find the roller shutters drawn halfway down. I called the store and I got Nombuso who was not friendly and she told me that they busy with something. I asked her what time they'll reopen and she arrogantly said " I DON'T KNOW " As much it's the store discretion to open and close the shop whenever they want I think customer care should be considered too. I understand that maybe for safety etc they can close the shop,but if someone is enquiring about reopening at least be polite and explain if the customer should wait or come the next day etc because surely she knew the reason for closure and I'm sure she could have established from the supervisor/manager as to when the store will reopen and advise me of the same.
0 replies
24 months ago
Bad service
On 20 April 2024 at about 12 I called the fix,376 West street Durban I was looking for a top that I had just seen at a bluff branch and they did not the size that I wanted. I think I spoke to Jabu who checked and told me that they have the size that I'm looking for. I told her to keep it and I was coming in 10min or so I then got to the store before 12h30 only to find the roller shutters drawn halfway down. I called the store and I got Nombuso who was not friendly and she told me that they busy with something. I asked her what time they'll reopen and she arrogantly said " I DON'T KNOW " As much it's the store discretion to open and close the shop whenever they want I think customer care should be considered too. I understand that maybe for safety etc they can close the shop,but if someone is enquiring about reopening at least be polite and explain if the customer should wait or come the next etc because surely she knew the reason for closure and I'm sure she could have established from the supervisor/manager
0 replies
26 months ago
Not such a great service
I called standard bank funeral insurance on 26 February 2024 around 08h50 using their number, 0860123999 after selecting various prompts I got through to Ndibuwo and I explained to her that I have an existing funeral cover and I was considering increasing the benefit amount but I'll need to know of the cost (quotation) she then informed me that she'll transfer me to "retention " or something like that. She then transferred me and the wait was over 5min without being assisted. I then cut the call and redial so that I could establish other options instead of holding the line maybe leave details to be called or sent email. The second person to take the call was Caroline and I told her what I wanted and she said she'll need to transfer me to retention. I then explained to her that I already been there and I waited long and nobody assisted. Caroline then told me that they sometimes busy and I asked if they could be busy beyond 5min and she said she's not sure. My issue is that surely if I'm a client I should have other options like email etc where I could update my product instead of waiting in the line forever because standard bank is getting money from such product anyway and the least they could do is to save my cellphone costs
58 replies
26 months ago
Bad Service
I have been using African Bank for a while now and always get a quick response when applying for any product. Recently I have been disappointed with the service received or lack thereof. I used the app to apply for a loan/credit card increase. Everything was approved and the only outstanding issue was a consultant to call and finalize the application. I then called the head office and spoke a guy I think name was Karabo and the surname was Lerimi not sure of spellings. During verification he then told me that he was going to send a link/pass code where I'll have to press one. I was unable to get such during the phone call. He then suggested that I must cut the call so I can receive it and he'll call immediately after I accept. I then accepted a call came through and got cut off. I waited for a while for someone to call but nobody. I then contacted head office again after few minutes. I explained to the consultant that someone else was already assisting and I was told that I cannot be transferred and the new person will have to start the process. During the conversation he also told me the same thing about dropping the call and him calling back but he didn't. It's now over 7 days and nobody called
58 replies
Review Distribution
5 Star
10 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (1.1764705882352942%)
1 Star
74 (87.05882352941177%)