ZN
Zayna N
Active since Nov 2021
22
Reviews
0
Industries
Reviews
22 reviews10 months ago
Long term ombudsman
I had lodged two complaints against the Insurance company with the office of the ombudsman long term insurance company which has been lodged in 2023. It appears often my experience with the case administrator and adjudicator since 2023 has not been investigated. I had then started to email and call the office of the ombudsman for feedback on my complaint. After several telephone calls and emails the adjudicator who was investigating my case when I asked for any progress or feedback became rude to me on email. Her provisional ruling lacked thorough investigation failing to read the terms and conditions, exclusions, and looking into case law studies to assist with my claim. Sonya Marais was very biased . She failed to apply the long term policy holder protection rules . Her provisional ruling or investigation was not in keeping of a learned knowledgeable ombudsman. People like her to are rude and take almost years to provide feedback is unacceptable . We need ombudsman who know insurance law , one who can investigate and case and look into critical information where necessary.
0 replies
15 months ago
Miway Insurance
I had a Manager named V@!$^+ who assigned a man by the name koekemoer. They treated me like I was a ********. Searched my car at my place of work including my boot that my colleagues questioned me if he was the police. I felt the gentleman was ******. I had cancelled my insurance as they provided terrible service and treat clients badly during a claim
56 replies
15 months ago
Pathetic service
The accounts department lady does not have any telephone etiquette. She further put one of the anaesthesiologist to call me and harass me. Service was pathetic .
0 replies
21 months ago
Clicks baby store gateway
I walked into the clicks baby store at Gateway around +- 18h00 The store has a baby change room which allows mothers to change their babies in the store. They also provide free nappies various brands. My 2 year old daughter who had soiled her nappy and clothing was taken into the baby change room. There was no available nappy size for my daughter. We asked the manager on duty why there were no nappy sizes available as they used to normally offer. I was advised that only new born nappy is available. The assistant manager called the store manager and the store manager apologized and advised said only the nappies that they offer is nappies that has been damaged. Staff were seated when we walked into the store which I have hilighted to her. The baby change room did not even have a toilet roll in the toilet. The area manager on the second round refused to answer the phone however was advising via whatsap to the assistant manager that she must give me the customer complaints line which mean that she refused to talk to the client As an area manager she is rude. In November 2023 , I had used the baby change room and the previous store manager had jammed my other 3 year old daughters finger on the door. To date the so called area manager has not called or even followed up to find out if my daughters finger is fine. Neither did the store manager call.
0 replies
27 months ago
Momentum Myriad insurance
Momentum has cancelled my life cover and is still debiting my account. How dishonest ???
58 replies
27 months ago
Tracker connect
Tracker has been debiting my bank account x4 the normal amount. There is no email address to complaint either.
116 replies
28 months ago
OUTsurance
I had lodged a claim in July 2023 and my claim was declined for critical illness. The investigator failed to investigate properly and he lacked medical knowledge. I was sent a letter indicating the claim was declined. The letter did not indicate that my policy was going to be canceled. They were still debiting my account till December 2023. I then query it and they inform me in December my policy is canceled and they will refund me . It's gone over 2 and and half weeks with endless excuses they have not refunded me the money. Two days ago I received an email from retention department indicating I will get my money on Thursday afternoon. To date my money has not been recieved. There is always a struggle and they actually look for reasons to decline a claim and not pay you. My insurance was canceled and now I am unable to get any insurance
256 replies
34 months ago
Sanlam
I am disgusted by the financial advisor at Sanlam accused me of not disclosing that I had one kidney when I was only diagnosed on the 4th July 2023. She further went on to add why did I inform her I was consulting with a doctor...I suffered with back pains and subsequently went to an emergency until where several tests were done and it was later diagnosed after 4 x-rays been done that I do not have a kidney It is sad how Sanlam has ********* staff that can accuse you.and also indicate that you not allowed to see a doctor when you get sick
120 replies
34 months ago
Momentum functional impairment
I am.diagnosed with having 1 kidney which.i was not aware of. I have a functional impairment cover and critical illness cover. Momentum consultant indicates that they won't pay
120 replies
35 months ago
Absa instant life dreaded disease
Absa life critical illness is a *******...the advisor advised there is a waiting period for cancer however on the contract for dreaded disease it indicates within 6 months of cover they will not pay for dreaded disease
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.545454545454546%)
1 Star
21 (95.45454545454545%)