OF
Ombudsman For Long Term Insurance
Unclaimed Business
OF
Ombudsman For Long Term Insurance
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-50
Recommended: Unlikely
Review Distribution
1|4 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Ombudsman For Long Term Insurance
Ombudsman For Long Term Insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Ombudsman For Long Term Insurance across 33 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Naphtaly M
1 reviews | Active since Jan 2020
25 Nov 2025, 11:26
Unhappy client
I had a complaint about old mutual regarding my policy insurance so I have complained to Ombudsman they keep on telling me stories each and every time I talk to them regarding the complaint I have lodged.. Please help
Helpful (0)
|Replies (0)NM
Naphtaly M
1 reviews | Active since Jan 2020
25 Nov 2025, 11:26
Unhappy client
I had a complaint about old mutual regarding my policy insurance so I have complained to Ombudsman they keep on telling me stories each and every time I talk to them regarding the complaint I have lodged.. Please help
0
Replies (0)PG
Pepa G
1 reviews | Active since Jan 2020
10 Sept 2025, 11:28
Zokaymid miniture long haired Dachshunds
Zokaymi miniture long haired Dachshunds I am writing to share my disappointing experience with a breeder. In June, I made a payment of R3,800 into her account as a deposit for a puppy. Due to personal reasons, I canceled my booking, and she agreed to refund me by August 8. However, after numerous messages, I realized she had no intention of refunding me, claiming she had used the funds for chemotherapy. I proposed an alternative solution, offering to take the puppy instead, only to be informed that the puppy had escaped and died. I again offered a solution, suggesting I take a puppy from her current litter. Subsequently, I discovered she was in the process of selling the puppy. After persistent messaging, she transferred R500 into my account, and since then, she has ignored my calls and messages. Moreover, she claimed to be KUSA registered, which. appears to be false. She resides in Nigel and is known as Lettie Loots or Lettie Basson. I am seeking advice on how to proceed with this matter please. I do have evidence.
Helpful (0)
|Replies (0)PG
Pepa G
1 reviews | Active since Jan 2020
10 Sept 2025, 11:28
Zokaymid miniture long haired Dachshunds
Zokaymi miniture long haired Dachshunds I am writing to share my disappointing experience with a breeder. In June, I made a payment of R3,800 into her account as a deposit for a puppy. Due to personal reasons, I canceled my booking, and she agreed to refund me by August 8. However, after numerous messages, I realized she had no intention of refunding me, claiming she had used the funds for chemotherapy. I proposed an alternative solution, offering to take the puppy instead, only to be informed that the puppy had escaped and died. I again offered a solution, suggesting I take a puppy from her current litter. Subsequently, I discovered she was in the process of selling the puppy. After persistent messaging, she transferred R500 into my account, and since then, she has ignored my calls and messages. Moreover, she claimed to be KUSA registered, which. appears to be false. She resides in Nigel and is known as Lettie Loots or Lettie Basson. I am seeking advice on how to proceed with this matter please. I do have evidence.
0
Replies (0)MM
Minnie M
1 reviews | Active since Jan 2020
10 Jul 2025, 07:36
Very Rude Mr Nceba Sihlali
It's a pity we have to rate their service, I would honestly give them zero stars for their service, Especially a "gentleman" by the name of Nceba Sihlali - he thinks he's above everyone....... Disgusting and so uncalled for. I'm happy that I don't work there or for Standard Bank.
Helpful (0)
|Replies (0)MM
Minnie M
1 reviews | Active since Jan 2020
10 Jul 2025, 07:36
Very Rude Mr Nceba Sihlali
It's a pity we have to rate their service, I would honestly give them zero stars for their service, Especially a "gentleman" by the name of Nceba Sihlali - he thinks he's above everyone....... Disgusting and so uncalled for. I'm happy that I don't work there or for Standard Bank.
0
Replies (0)ZN
Zayna N
1 reviews | Active since Jan 2020
7 Jun 2025, 16:31
Long term ombudsman
I had lodged two complaints against the Insurance company with the office of the ombudsman long term insurance company which has been lodged in 2023. It appears often my experience with the case administrator and adjudicator since 2023 has not been investigated. I had then started to email and call the office of the ombudsman for feedback on my complaint. After several telephone calls and emails the adjudicator who was investigating my case when I asked for any progress or feedback became rude to me on email. Her provisional ruling lacked thorough investigation failing to read the terms and conditions, exclusions, and looking into case law studies to assist with my claim. Sonya Marais was very biased . She failed to apply the long term policy holder protection rules . Her provisional ruling or investigation was not in keeping of a learned knowledgeable ombudsman. People like her to are rude and take almost years to provide feedback is unacceptable . We need ombudsman who know insurance law , one who can investigate and case and look into critical information where necessary.
Helpful (0)
|Replies (0)ZN
Zayna N
1 reviews | Active since Jan 2020
7 Jun 2025, 16:31
Long term ombudsman
I had lodged two complaints against the Insurance company with the office of the ombudsman long term insurance company which has been lodged in 2023. It appears often my experience with the case administrator and adjudicator since 2023 has not been investigated. I had then started to email and call the office of the ombudsman for feedback on my complaint. After several telephone calls and emails the adjudicator who was investigating my case when I asked for any progress or feedback became rude to me on email. Her provisional ruling lacked thorough investigation failing to read the terms and conditions, exclusions, and looking into case law studies to assist with my claim. Sonya Marais was very biased . She failed to apply the long term policy holder protection rules . Her provisional ruling or investigation was not in keeping of a learned knowledgeable ombudsman. People like her to are rude and take almost years to provide feedback is unacceptable . We need ombudsman who know insurance law , one who can investigate and case and look into critical information where necessary.
0
Replies (0)AS
AMI S
1 reviews | Active since Jan 2020
6 Mar 2025, 09:31
POOR SERVICE DELIVERY
My case has been in 'review' with the Ombudsman ( Sonya De Jager and Marsha Williams) for over a year. The feedback received from the Ombudsman : "we will provide you with feedback as soon as we are able to do so", this has been going on for over a year. PPS continues to debit my account monthly during this extended period of 'review'. One wonders if the Ombudsman and PPS are working together? Is there monetary gain on either side or both sides , with clients still being debited for premiums during the extended review process . Why aren't premiums stopped during the review process and resumed once an outcome has been reached? PPS is making tons of money during these review periods as most professional cancel their policies once an outcome is reached.
Helpful (0)
|Replies (0)AS
AMI S
1 reviews | Active since Jan 2020
6 Mar 2025, 09:31
POOR SERVICE DELIVERY
My case has been in 'review' with the Ombudsman ( Sonya De Jager and Marsha Williams) for over a year. The feedback received from the Ombudsman : "we will provide you with feedback as soon as we are able to do so", this has been going on for over a year. PPS continues to debit my account monthly during this extended period of 'review'. One wonders if the Ombudsman and PPS are working together? Is there monetary gain on either side or both sides , with clients still being debited for premiums during the extended review process . Why aren't premiums stopped during the review process and resumed once an outcome has been reached? PPS is making tons of money during these review periods as most professional cancel their policies once an outcome is reached.
0
Replies (0)WS
Walid S
1 reviews | Active since Jan 2020
11 Jan 2025, 18:49
Ombudsman long term insurance
I did have issues for poor service by hollard insurance company. And they admitted thier wrong in writing and I did take them to ombudsman .and i was in the office in Johannesburg to open the case .and they told me 30 days and I will get the answer.then I wait now over 3 months and nothing happen at all except senting emails to me to try to support hollard side .I believe they working together because of that they want me to loose my right .I did sent too many email which I received from hollard they apologize about thier poor service for many years .and the email state i didn't receive good service even they try to offer me diffrent offer to drop the matter.but I refuse. All what I ask them pay my money back which I pay for 3 life policy and disability policy .even i get injured in my spin 2 years ago and I didn't find even office for hollard to claim .I don't know does ombudsman support them for thier mistakes. Or .............
Helpful (0)
|Replies (0)WS
Walid S
1 reviews | Active since Jan 2020
11 Jan 2025, 18:49
Ombudsman long term insurance
I did have issues for poor service by hollard insurance company. And they admitted thier wrong in writing and I did take them to ombudsman .and i was in the office in Johannesburg to open the case .and they told me 30 days and I will get the answer.then I wait now over 3 months and nothing happen at all except senting emails to me to try to support hollard side .I believe they working together because of that they want me to loose my right .I did sent too many email which I received from hollard they apologize about thier poor service for many years .and the email state i didn't receive good service even they try to offer me diffrent offer to drop the matter.but I refuse. All what I ask them pay my money back which I pay for 3 life policy and disability policy .even i get injured in my spin 2 years ago and I didn't find even office for hollard to claim .I don't know does ombudsman support them for thier mistakes. Or .............
0
Replies (0)GH
Gary H
1 reviews | Active since Jan 2020
7 Jan 2025, 20:42
Suspicion
when it comes to making a complaint against a mighty opponent like Discovery the so called ombud will fill your head with what you did or didnt do , so they make it look like its your fault why you lose the claim ,its easy for them that way. Very suspicious dealings
Helpful (0)
|Replies (0)GH
Gary H
1 reviews | Active since Jan 2020
7 Jan 2025, 20:42
Suspicion
when it comes to making a complaint against a mighty opponent like Discovery the so called ombud will fill your head with what you did or didnt do , so they make it look like its your fault why you lose the claim ,its easy for them that way. Very suspicious dealings
0
Replies (0)DE
Dorothy E
1 reviews | Active since Jan 2020
11 Dec 2024, 16:07
We the people have to stand together and govern our selves, the servants of the public have to be fired all of them.
Today's live in south africa the ombudsman sided with the banks because the banks own governments, lawyers, police think of it and they do have them in their "pockets" the servants of the public, are delusional and call them selfs "elite", what is "elite"it is a bunch of PARASITES spanging on the public. The people must take their own power back from the servants of the public any shape, form or position, they have been employed by us, to serve us but they don't they are all in it for their own gain of power and wealth all about making money out of the public.
Helpful (0)
|Replies (0)DE
Dorothy E
1 reviews | Active since Jan 2020
11 Dec 2024, 16:07
We the people have to stand together and govern our selves, the servants of the public have to be fired all of them.
Today's live in south africa the ombudsman sided with the banks because the banks own governments, lawyers, police think of it and they do have them in their "pockets" the servants of the public, are delusional and call them selfs "elite", what is "elite"it is a bunch of PARASITES spanging on the public. The people must take their own power back from the servants of the public any shape, form or position, they have been employed by us, to serve us but they don't they are all in it for their own gain of power and wealth all about making money out of the public.
0
Replies (0)