BMW PINETOWN SUPERTECH DISGUSTING CUSTOMER SERVICE

BMW Pinetown super tech is the most pathetic dealership. The dealer principal avoids confrontations. The service is extremely shoddy . When you raise your complaints the dealer principal sends you a lengthy email advising they are terminating all professional relationships with you as he feels they can't communicate with you.

I.had purchased a brand new BMW from the dealership in 2022 and my car had a deep dent. To date I have not gotten any feedback regarding how or when.this had occurred.

When my car was sent for various issues to the dealership , my car returned with scratches or returned dirty..when you question these issues this becomes an issue.

The marketer has never called to apologize or clarify what has went on. The dealer principal is always in meetings and never returns your emails or calls.

When you call the dealership the staff advises the dealer principal is in his office but obviously when the call is transferred he refuses to take the call

We spend alot of money on the brand and we expect service delivery and quality customer service which clearly the dealer principal and his team is ***********. This is my third BMW and if this is the attitude of BMW Pinetown , its sad to say people will not want to buy this luxury brand anymore due to people who have no passion for the brand but just work to get a pay check. I have a lovely relationship with a select few staff members of BMW supertech and it's ironic how these staff produce excellent service The issue at BMW Pinetown is that they think they are doing you a favor when you bring your car to that dealership when they actually don't realize they are just employees. We as BMW clients need to voice our experience at dealerships with lazy dealer principal and staff with a bad attitude. They need to be named and shamed until they catch a wakeup.

I definitely will not be purchasing any more BMWS in the near future. Rather opt for other luxury brands who gives exceptional service delivery and employ staff who are educated when dealing with professionals