Bad customer care

On the week of the 24th I assisted my boss take his BMW X5 to the mentioned dealership for service it was then picked up same day.The next day one of the fog lights blew my boss then told me to make arrangements with the dealership to have it fixed. I then went on the 27 July 2020 around 7am and was told that Santosh was the service advisor who dealt with it unfortunately he was not in by the time I left. I then contacted him on the same day around 09h45 . He explained that the vehicle is not on any plan so it'll have to be booked for.I further informed him to contact the owner Mr Mbhele and explain because he's under impression that he paid a lot for service and getting a globe changed will be showing good customer care and he was willing to pay for the globe as well. I was disappointed when I got a call from my boss querying about the fog light I then realized that Santosh did not contact him. I was kinda expected him not to call because I could tell by the tone of his voice that he was not interested in contacting someone of color who cannot even afford a new car.This attitude portrayed supertech BMW in a very negative way I wouldn't personally like to have any dealings with them.