Theft and Poor Service at Super tech BMW Pietermaritzburg - Extremely disappointed

I write this review as a very disappointed and upset client.

Concerns raised yesterday at when vehicle was booked in for service .

Oil Change- Vehicle was taking into the dealership at 7:30 only received at 16:30, No confirmation for time of pick up was giving even after numerous attempts to contact dealership.(I don't believe that a oil change will take 8 hours)

Transport to the dealer- I was called at 15:00 and informed that the driver will pick me up at 16:00, I waited till 16:25 on the curb side and then received a call from driver indication that he has left the dealer. I was forced to use a uber at my own cost.

Service advisor - Rowan contacted me at 8:30 in the morning indicating that the motor plan will end in June 2026 am i interested in renewing, My response was yes please email me quote. (Noting received till date).

Vehicle cleaned -When I picked up the vehicle it was not cleaned inside or was it vacuumed.( You had seen this personally)

Time of service- I was promised the vehicle at 15:30, yet at 15:25 I was sent a picture which shows that car was outside with no service done.

Theft - I had left by hugo boss sunglasses in the car , when I jumped in I found out that it was ******.

I do understand that i signed a clause with regards to theft but my vehicle was not parked at a car wash.

BMW SUPER TECH PMB is a premium dealership with customers purchasing vehicles in the amounts of millions , please could you trace and look at the camera's to see who worked with the car.

My wife and my self were on the verge of buying a new vehicle from SUPER TECH PMB but if this is how clients are treated we would rather support some other BMW Dealership.

"Extremely disappointed"