Dissappointed in your services. You dont think much of the people you supposed to serve.

I had approached BNI SA re: a referral that I received from one of their members to have my furniture moved to CT from JHB. The move came suddenly since I heard that my mom had cancer. I also had just recovered from Covid and when the owner of VIP movers who I was referred to asked if I needed help with packing I said yes but that I was happy packing the boxes while help was also needed with packing larger items. All larger items that needed to be bubbled wrapped was on my inventory list, these I never wrapped but after telling the owner that they broke my washing machine and damaged my coffee table which they wrapped, she is now saying that I damaged my own new coffee table while I never even touched it since it was a huge item. This was also communicated in email to her since she said she prefers communication on email before throwing the phone down. In January I also asked her if her company will supply boxes, when asking about the boxes, she said it was never mentioned, I then sent a screengrab of the message that I had asked her about the boxes earlier, only then did she order them, by then I had other errands also to take care of on the day she wanted them delivered which was communicated to her on whatsapp, these messages I still have. She promised that her company would collect my goods but in fact she subcontracted – which was also a lie she told me. Nobody was there to assist with packing of other items, I struggled by myself, except for the bigger items like my coffee table and other heavy items which was also included on the inventory list submitted. (For more info on the case on VIP Movers, I have already posted a review on them). I approached BNI re their member and stated that I can prove everything I say is truthful as the communication is on email and whatsapp. Paul Du Preez from BNI sent me an email back stating that the case is now closed as their member have sent them a statement from her side of the story. I read her statement, it is different from the one she sent to National Consumer’s SA where I opened a case and she adds on things in her statement to BNI that I never said which I also heard for the first time when reading it . I don’t know how much more to state that she was lying – while there are reviews of her services a few years ago and people who had experiences with this company and owner. That should say more than enough about her services. I personally will not ever use a referral from BNI as they will not step in when people lose their money on their referrals. Beth from BNI should not deal with clients since she also don’t know how to speak. Moving for my mom and dealing with that reality was emotional enough, I did not need BNI nor one of their members to add to what I have been dealing with.