AV
Alethea V
Active since Feb 2022
8
Reviews
0
Industries
Reviews
8 reviews6 months ago
Money wasted, big let down.
It took us an hour to drive there based on a recommendation to try the Blue Kiwi. However, it was a total let down. I ordered nachos and asked if i could have chicken on it which cost an additional R40. To my dissappointment, the little but of chicken served with it you could barely even see it, allot of cheese layered and barely no salsa. I could have just bought a bag of chips and cheese and eaten it. The smashed avocado was not fresh, but brown already. After raising concerns about the pirtion of the chicken, the manager said that their products are all free range and it also costs them more money. This is NOT your customer’s problem on what you pay for what you offer. Giving a customer 5 small pieces of chicken for R40 is a *******! A discount, R7 less was given. It shows what tou actually think of customers! A big no and serving it with avo gone brown is a huge dissapointment! I could not even finush half of it.
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19 months ago
BAD SERVICE! Wont recomend to anybody!
On 29 Aug I receieved a message from San Hair branch, Cape town that the hair I ordered is available for collection at their store. I rushed throught to the store, only to find the hair was not even styled, but handed over the copunter to me.I asked for it to be styled which is also what I found weird that I am collecting hair that cost me so much money and presented the way they gave it. The wig never fit, on 30 Aug I sent it back via uber since there is not parking in the street. It is now nearly a month later and I have been running after these people for my refund!!! Their service is bad, they dont know how to treat clients, they ignore every message sent about my money!! Still waiting on the POP which they said was paid!! I wont refer anyone to this company and their girls in CT need more training on client clientele!
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22 months ago
Teach your staff to speak respectfully and your driver's to stop telling lies
Please employ young people who are trained to speak respectfully to clients and train your delivery men to stop telling LIES!! I placed an order through Mr D in Cape Town with correct address details. I stood outside when I saw on the app that the driver was soon approaching my home. Left phone on the table since it was storming. Stood outside on the stairs for over 30 Min. Collected my phone where I left it on the table then Checked it and saw a call from driver who called again saying he's at the house while I kept explaining I'm in a complex and standing outside and told him he is not where I am. He talked over me while I tried to explain it's a complex and not a house. They cancelled the order. I called your officers on 021 203 5537 on Wednesday, 3 March, evening at about 20:00. Clearly this young girl was not trained to speak on a telephone. Instead she said well ma'am your phone was off- not asking me but telling me and that I wasn't home!! She then accused me of adding the wrong address which was lies. Her tone in speaking to me is clear she's not trained. I also don't appreciate the LIES your driver told while I had sent him the live location while standing outside but then goes behind my back and says I wasn't home when in actual fact I told him it's a apartment coz he speaks over me telling me it's a house where he's waiting. Instead of fixing the problem, the young girl who I assume is a student says ma"am you can call the call centre. I never ended up having supper because of the pathetic service
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25 months ago
Pinelands City Logde - Expecting me to pay a polygraph test coz one of their members who **** BUT PASSED a polygraph test!
On 5 March I stayed at Pinelands City lodge after arriving from a very emotionally draining trip from Europe. The week before arriving in SA, I was ****** in Rome and also slept in the airport on a bench, only to arrive nearly two days later after being in an airport because of my connecting flight being overbooked by the airlines. An incident occurred at Pinelands City lodge where a worker who worked in the kitchen was asked to assist me with my luggage . He handled my luggage in a way that my suitcase got cracked when he threw it on top of the other while pushing the trolley - which he saw happening as we BOTH heard the bag snap. I even asked him why he was so wild with my suitcases cos now I have to travel around with a broken suitcase which was not broken to begin with . I logged a complaint online via the link I received from the hotel as part of my feedback. They questioned the worker who didn't only deny it, but **** by saying that he told me my suitcase was broken! This was not true as I was aware of the condition my bags were in, it was also the first thing I checked at the airport. I received a quotation that I will be held liable for a polygraph test should the results appear to be negative. My question to them was since he said that he told me my bag was broken, why would he then handle a broken suitcase by throwing it? Is that not enough obvious that he is lying coz surely you would be handling is with care - had that been the case! I was asked why I had not logged the complaint while being at the hotel to which I also explained to them that I was ****** in Rome, I was jet lagged after only being able to travel back to SA on the Monday evening and completely drained knowing I had to sort out all my personal belongings during the days that I spent there. If I was NOT in the position that I arrived back from my trip, then yes, I would have logged the complaint then, but I arrived emotionally drained and exhausted from the experience I've had the last week in Europe. Instead of resting on most days I was at their hotel, I had to apply for a new bank card, new driver's licence as this was all ****** and did so on each of the days that I was there. So it turns out that the poylgraph test arrived and the worker passed the test - WITH LIES! So they are basing their truth on a polygraph test and indirectly calling me a **** - wanting me to PAY for the test??? This is NOT TRUE coz firstly he went as far as telling lies in his statement saying that he told me my bag was broken yet he heard the bag snap after he threw it on the trolley when it slipped while pushing the trolley. How many polygraph tests have shown to not be accurate?? Yet they are treating me as if I am the one lying!! Now I have to buy a new bag because of their staff member which is very unfari towards me! I wont refer anyone to book at this hotel!
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48 months ago
Dissappointed in your services. You dont think much of the people you supposed to serve.
I had approached BNI SA re: a referral that I received from one of their members to have my furniture moved to CT from JHB. The move came suddenly since I heard that my mom had cancer. I also had just recovered from Covid and when the owner of VIP movers who I was referred to asked if I needed help with packing I said yes but that I was happy packing the boxes while help was also needed with packing larger items. All larger items that needed to be bubbled wrapped was on my inventory list, these I never wrapped but after telling the owner that they broke my washing machine and damaged my coffee table which they wrapped, she is now saying that I damaged my own new coffee table while I never even touched it since it was a huge item. This was also communicated in email to her since she said she prefers communication on email before throwing the phone down. In January I also asked her if her company will supply boxes, when asking about the boxes, she said it was never mentioned, I then sent a screengrab of the message that I had asked her about the boxes earlier, only then did she order them, by then I had other errands also to take care of on the day she wanted them delivered which was communicated to her on whatsapp, these messages I still have. She promised that her company would collect my goods but in fact she subcontracted – which was also a lie she told me. Nobody was there to assist with packing of other items, I struggled by myself, except for the bigger items like my coffee table and other heavy items which was also included on the inventory list submitted. (For more info on the case on VIP Movers, I have already posted a review on them). I approached BNI re their member and stated that I can prove everything I say is truthful as the communication is on email and whatsapp. Paul Du Preez from BNI sent me an email back stating that the case is now closed as their member have sent them a statement from her side of the story. I read her statement, it is different from the one she sent to National Consumer’s SA where I opened a case and she adds on things in her statement to BNI that I never said which I also heard for the first time when reading it . I don’t know how much more to state that she was lying – while there are reviews of her services a few years ago and people who had experiences with this company and owner. That should say more than enough about her services. I personally will not ever use a referral from BNI as they will not step in when people lose their money on their referrals. Beth from BNI should not deal with clients since she also don’t know how to speak. Moving for my mom and dealing with that reality was emotional enough, I did not need BNI nor one of their members to add to what I have been dealing with.
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50 months ago
STAY FAR AWAY FROM THIS COMPANY!
Sorry but the ratings does not allow me to not give you a star because this company does not deserve one. Big regrets in using this company. This owner does not know how to speak to customers in a time of crisis. She subcontracted with a company called Peter's Mini Removals in Epping who left my couch in JHB which I paid for, after explaining to her what happened she still said that a liable for the costs in getting it to CT. I decided to put the company on Hello Peter, she then sent me a email asking me to remove the post and said she will cover the costs but that I don't write on social media about this. I removed the post then, she then sent me a email stating that I needed to confirm that I will not put them out on social media and this way I will still be able to get my couch. I refused to commit to her manipulation, my couch is now still in JHB. She then sent me an email saying "You want free service and you think social media is the way to go", referring to a couch I paid for to be collected which they left?? They even broke my washing machine and damaged my coffee table but that is not her problem because I never took out insurance! Stay as far as you can from this company!
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50 months ago
Worsed movers EVER
I was asked to remove the post of this company by the owner of VIP movers on condition that the contractor at VIP movers who subcontracted with them will cover the costs of the couch which THEY LEFT in JHB which was supposed to be delivered in CT since I have relocated. They struggled to get my couch out of my apartment and I told them that the previous helpers I got also struggled to get it in, they said the legs needed to be removed, I told them that I do not have equipment to have it removed, not once did they say that they had equipment to help either. The driver of the truck walked up and down in my place saying that they need to leave and I asked that they please not leave my couch behind. He insisted that his boss said they should leave as it was getting late. The next day I sent a email to the person who subcontracted this company and she said since I "argued" with the driver that I DID NOT want them to remove the legs, she no longer can help me. I tried reaching out the the owner, Melanie of Peter's mini removal and she sent me a message back saying I need to speak to the contractor - after I wanted to explain what their driver did. She did not want to assist, this move cost allot of money! I was then sent a email by VIP movers asking to remove the post I put out earlier on condition they will collect the couch and bags which was still at the apartment, no longer charging me R2200. How am I charged for something I had already paid?? I received a "legal agreement" from VIP movers saying that I will not post anything on social media about Peter's mini removals after they collect my couch. They broke my washing machine, damaged my coffee table and are NOT liable for any of the damage they co**** because I did not take out insurance, yet if you calculate the costs of the insurance offered, you are basically paying them to fix the damage they co****! So Peter's removals as well as VIP movers should never be trusted.
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50 months ago
Peter's mini Removals - worst service ever and unhelpful management.
Lets start by saying this is the worst service ever. I have moved from JHB to CT and reached out to a company who I then found out sub-contracted with Peter's removals in Epping. When they arrived to collect my furniture, I missed one clause in the contract re: the height of the vehicle. I was asked to get a shuttle to take the furniture to the entrance by the person at VIP movers (contractor) who arranged this move or else the move would be cancelled (great way of problem solving a problem once you have a client's money). The men from Peter's Mini Removals left and said they'll give me time to sort out the shuttle while they head to a other client. They left at 14H00, got back at 20H00. There was a issue getting my couch out of my apartment, I never took the legs of the couch off before as they were tiny legs, the couch was carried into my apartment when I moved in without removing it. They told me the legs needed to be taken off and I told them I do not have tools, not many woman I know have a toolbox. Their driver who was waiting in the truck came back and asked what was taking so long and we said that they are struggling to get the couch out. He walked in my place saying: "This is taking long and we need to drive to CT, it's getting late". Not once did he mention that they had a toolkit to assist. I told him over and over again I do not want them to leave without my couch, but they said their boss said they should leave it and that I need to make a plan with their office. On Monday I got a email to say that I will not be assisted any further because I refused to have the legs removed. I called the driver whose number I had and asked the nr of their office because this was not what I communicated to him and asked why he had lied about this. He said it would have been a added cost in any case for them to remove the legs. I tried calling the owner, Melanie, her phone was engaged and obvious that he called her. I sent her a whatsapp message and asked if I can speak to her, she said I should speak to company who booked them. I now have to pay an additional R2500 to get what was left behind in JHB to CT. She could not resolve this or take my call but believes a driver who lies. Who does this once you have the monies of people?? So my honest opinion, do not use this company. They cannot teach their staff how to speak to a client. I told them that I have to get back to CT and wont be able to sort this out but this did not matter to them. Disappointing that at a time that I just started working I have to lose more money.
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Review Distribution
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1 Star
8 (100%)