The Desk Staff Are Incredibly Rude

I called asking if they do delivery. When the gentleman called me to confirm my address I informed him that I will arrange for someone to be at the house to receive the delivery and allow the delivery gents in. However, if he could please give me a ring 10 minutes before so I can make sure someone is there and opens straight away.

This man says they don't do that, so he wont be able to deliver, I say "but help me,help you" its to make sure none of your guys sit and wait, because they might end up waiting for someone to open the door, he says well then we wont deliver to you, you can make a plan to collect. I say but I really need the delivery and now because I asked if you would call you wont do the delivery, this man says exactly, you can have your money back and we wont delivery.

His tone was beyond rude and besides the other snotty comments he made his entire interaction was completely unnecessary.

If I'm only trying to be courteous to their delivery guys and now he wants to take away my entire delivery away all because I asked if he would call 10 minutes before his outside.

-What terrible service. -This guy was really dramatic -Don't take your bad mornings out on a customer