BEWARE OF BOATS SA

BEWARE OF BOATS SA (PTY) Ltd I purchased a F5HP PARSUN SHORT SHAFT OUTBOARD for R17,195.00 and paid R315 for a PDI (Pre-Delivery Inspection), totalling the amount to R18,070. I made this payment on 2024-01-09.

Upon delivery, the throttle was protruding through the box and showing damage of being dropped. I immediately informed “Boats SA” of this and even sent photos, I told them that I would let them know if I had any issues.

On the first trip, the motor would not idle and kept cutting out. I informed “Boats SA” as soon as I returned. They instructed me to bring the outboard motor to the shop in Strand (Cape Town).

Initially, they suggested that, they would rather personally look into the issue, as sending the motor back to “Parsun” would take much longer.

First they said it was overheating, but later claimed it had an electrical issue and eventually, I was told they were going to send it back to “Parsun”. 3 weeks later.

Due to the lack of communication, I contacted “Parsun SA” to get an update on my motor, only to discover that “Parsun SA” does not supply “Boats SA” with their outboard motors? (FUNNY THAT?)

I informed “Boat SA” of this knowledge which was totally ignored and under-handed, I then received a call from “Hendrik” from “Motor King and Marine” and not “Parsun”, as I had been told repeatedly.

I was told that “Motor King and Marine” would now be looking at my motor and they would decide if they would fix it or send me a replacement.

I cannot believe that “Boat SA” cannot understand that I would like a “NEW” motor and not a fixed motor? I could have bought a second hand motor off gumtree for half the price?

I paid in full in JAN and have been sitting with NO MONEY & NO MOTOR which was paid for 3 month ago.

I have gone so far as to go into the “Boats SA” shop again to speak to the owner “Robert Krause“ however he was only available over the phone. He refused to listen to reason and / or refund me and has completely ignored my messages requesting a full refund.

This is not how you treat your customers, the customer should immediately receive a new replacement motor and as a company the faulty motor should be a discussion between themselves and their importers.