Packaging name misleading.

I bought the same flavour as always WITH the colourfull.picture on the package of what it looks like. When I opened it at home the catfood looked different from what I always buy. When I tried to speak to them they asked me for R15 to ask a question and asked did the cats not like the food..The hated it. They would not communicate with me before paying the R15 into their account. I refused.