Pay high prices for products that were mouldy but havent had any customer service about my complaint

On 24 Dec2025 I bought 2 bags of Beeno 120g Dental chews (1 small and 1 med)

I wrapped them for my dogs and on Chirstmas day opened them and they were all mouldy,

I was away until 05 Jan 2026 so decided to send the a complaint via the website. This was done on 28 Dec 2025. I received a copy of the info I supp**** which included my slip, the photos as well as the batch info on the packet as I was not able to take the product back to the place as I was in a different province.

I sent a follow up mail on 21 Jan 2026 and have still not heard anything back from them. I know its only R140 but I still feel like I lost out on R140. I mean, it wasnt even as if I could use the product and it broke. It was mouldy from the day I purchased it.

I am so disappointed. I have never spent money on chews but wanted to treat my pups. Beeno / Bob Martin will never see another cent from me purely due to the lack of customer service.