ML
Melissa L
Active since Oct 2017
18
Reviews
0
Industries
Reviews
18 reviews2 months ago
Pay high prices for products that were mouldy but havent had any customer service about my complaint
On 24 Dec2025 I bought 2 bags of Beeno 120g Dental chews (1 small and 1 med) I wrapped them for my dogs and on Chirstmas day opened them and they were all mouldy, I was away until 05 Jan 2026 so decided to send the a complaint via the website. This was done on 28 Dec 2025. I received a copy of the info I supp**** which included my slip, the photos as well as the batch info on the packet as I was not able to take the product back to the place as I was in a different province. I sent a follow up mail on 21 Jan 2026 and have still not heard anything back from them. I know its only R140 but I still feel like I lost out on R140. I mean, it wasnt even as if I could use the product and it broke. It was mouldy from the day I purchased it. I am so disappointed. I have never spent money on chews but wanted to treat my pups. Beeno / Bob Martin will never see another cent from me purely due to the lack of customer service.
0 replies
5 months ago
No access to my account for 2 weeks and still waiting.....
On the 29/10 I woke up to notifications that money that was paid out of my account to a airport in the USA. I immediately called the bank to advise that this was *****ulent. They cancelled my card and confrimed that they would send me a new card, They would investigate this *****. in the meantime. At the same time they issued a new card which I requested be delivered to the branch closest to me as I live on a farm and cannot get deliveries. Today is 12/11 and I still don't have a card. The card isnt really the issue. The issue is that my account has been unlinked on my app and I have no access to my money. I can't transfer money our or make EFT's. I have just spoken to a consultant who advised the card would be delivered to the branch next week! The delay? Becasue they wanted to deliver to me after I asked them to deliver to the branch. They keep telling me to go in and get a temporary card while I wait for the new one. How crazy is that? Imagine having been paid and I can not use any of your money to manually pay your childs school fee's or buy groceries for your family. I had to borrow money in order to to live the last 2 weeks. Honestly, I am so gatvol of this that I am going to close my account once I am able to access my money. I was so sad to move from FNB as I was with them for almost 15 years and only moved because I needed a Standard Bank account for the home loan we took out.
106 replies
15 months ago
11 days and counting for my parcel from KZN.
My parcel was collected from KZN on 10/01 and to date still has not been delivered. My parcel made it onboard the courier vehicle on 15/01. They called me at 15:50 and I was in a teams meeting which I promptly dropped. I called back within 5 minutes and the line just rang. at 15:57 I received an email that they could not deliver. It was then taken back to the PTA depot where it sat for 2 days before it was put onboard the courier vehicle 17/01.. I was watching that tracking all day (and I stayed at home all day) when all of a sudden I saw that it was back at the depot. They then tried to deliver on Sat 18/01but I didnt get a notification that they were trying to deliver and had been out at the time of delivery. Monday 20/01, it was onbaord the vehicle again but it was not delivered. Today 21/01 it is on the vehicle again. I tried the whatsapp line and all they say is that I need to answer my phone. I can;t explain that NOBODY tries to call me. I just have to go in circles. I tried calling the depot 5 times today and the line goes in a loop, then hangs and then drops. I live on a farm and have never had issues with Courier Guy or takealot delivering. The problem is that they say they try to affect delivery but I have camera's at my gate and when I check the times that they have tried 'calling' there is no one there. Which means they are not even getting here. I am about to go into hospital and need this stuff before then. I don't think I will order anything online again that uses them as a courier service. I had to pay R109 to wait 11 days (and counting) for a local domestic parcel to be delivered.
0 replies
16 months ago
Meubels Stofbaard - Local is not lekker
I ordered and paid for a 1.5m compactum (5 small drawers on top & 3 large drawers at the bottom) on 29 Oct 2024. The quote I received said 15 working days lead time. On 26 Nov 2024 I followed up on the compactum with no response. Followed up again on 27 Nov 2024 and was told that Eric (The owner) had an accident, but he believes my compactum was being finished up. He would call me the next day to confirm. Followed up on 04 Dec 2024 with no response. Followed up again on 05 Dec 2024 and was told it would be ready on 09 Dec 2024. Followed up for address on 06 Dec 2024 with no response. Followed up again on 11 Dec 2024 and was sent a picture of a compactum with 4 small drawers and 3 large drawers. When I queried this he said that they had the wrong picture loaded on the website. The compactum was delivered on 11 Dec 2024. 32 working days after I placed the order. The 2 gentlemen delivered it and placed it in my lounge and left. Upon further inspection I found scuff marks on the top, bubble marks on the plywood bottom drawers and after filling the drawers with stuff, noticed one drawer keeps jumping off the rails. The pencil marks were not removed where they measured, the wood on the sides and top are not pretty pieces of wood. It was finished with a clear coat that doesn't extend to the corners of the compactum. I wish I could post pictures here to share the quality of this compactum. My baby is due Jan 2025 and I am too scared to send it back to them in case I don't get its back in time. We have spent quite a bit of time having to fix the drawer and paint the wood. I am all about supporting local but I am very disappointed with the lack of communication and quality of the product. I am posting this complaint here as I see they have 2 pages on Facebook. An older one with really bad reviews and the newer one with a higher rating. Since I order directly from them and not through Facebook, I was unable to review them but felt that people who spend large amounts of money on these items should have an idea of what they are getting into before placing that order.
0 replies
23 months ago
"The Unlimited" are living up to their name with unlimited spam phone calls
Guys, I beg you to please stop calling me!!! In the last month you have called me 6 times. In the last year you have called me 40 times. Every time I take the call, I inform your agent that I have a company car and that I don't need the service that is being offered. I am promised that my number will be removed And then the following week the same thing happens. The irony is that I have been blocking the numbers but the range you use is so wide that you seem to slip through the cracks. I believe this is a violation of POPIA as I have formally requested that you remove my details off your database yet, you still call me despite this. If it does not stop I will report you to the Regulator.
106 replies
23 months ago
1st and last time I ever use Buffalo - Customer support is terrible
I am so shocked that there are companies that can operate with such bad customer service. I ordered a parcel on 19 May from Temu and paid the customs on it on 24 April. The last update on the system says: 2024-04-29 06:31(GMT+2) - The parcel has been allocated to trip. Site:PRY I used their chat system on 2024/05/09 11:03 AM and was advised as follows: Good Morning, Thank you for contacting Buffalo international logistics. Kindly note that there has not been any further scans on the order since the 04/29. I have escalated to the relevant team and they will be in contact with you within 72 working hours. On 2024/05/13 I mailed the support email address and reached out via WhatsApp and have had no feedback from either to date On 2024/05/14 I contacted them and spoke to Tammy who said that the issue was never escalated and that she would escalate it and would email me with feedback in 48 hours. On 2024/05/16 (48 hours later) I have had no response, so I tried following up telephonically now. I called 3 times. 1. The line just cuts 2. Eventually got through to a gentleman and while I was giving him the tracking number the line cut 3. Held on for 15min and eventually got a message that said I should WhatsApp them and the line just cuts. If I choose to refund the items with the supplier, I cannot refund the customs fee that I have already paid. I just can't imagine that such a big company can lack so badly on the support side?
53 replies
24 months ago
Only buy from them if you are happy to have no customer service
No customr service at all I have had my soda stream since 2013 and own 7 30L gas coansiters. I was recently told at PNP that they will no longer be stocking the 30L and the gentleman gave me a contact number for a woman who would assist with upgrading. I contacted the details and was told that the e-mail address doesn't exist. So I forwarded the e-mail to the customer service team and still haven't got a response. I have tried calling with no luck either. I then decided to buy a new machine as we really use our machine daily and I am trying to register to it on the website and keep getting this message: Subscription Confirmation: Thank you for subscribing. To confirm your subscription, please check your email and click on the confirm button. No mail comes through for me to confirm. What bugs me is that I am registering the product and asked NOT to be subscribed to the emails. Thinking maybe it's a ploy to get me to sign up for the mails, I accepted and still get this message. How in the heck do I register it for my warranty? Tried again to call......no luck. I have never had problems with my older model so I never had to deal with the company but what an infuriating experience over the last month.
0 replies
24 months ago
No customr service at all
I have had my soda stream since 2013 and own 7 30L gas coansiters. I was recently told at PNP that they will no longer be stocking the 30L and the gentleman gave me a contact number for a woman who would assist with upgrading. I contacted the details and was told that the e-mail address doesn't exist. So I forwarded the e-mail to the customer service team and still haven't got a response. I have tried calling with no luck either. I then decided to buy a new machine as we really use our machine daily and I am trying to register to it on the website and keep getting this message: Subscription Confirmation: Thank you for subscribing. To confirm your subscription, please check your email and click on the confirm button. No mail comes through for me to confirm. What bugs me is that I am registering the product and asked NOT to be subscribed to the emails. Thinking maybe it's a ploy to get me to sign up for the mails, I accepted and still get this message. How in the heck do I register it for my warranty? Tried again to call......no luck. I have never had problems with my older model so I never had to deal with the company but what an infuriating experience over the last month.
0 replies
24 months ago
Discovery Bank support and contact centre is useless.
It is so frustrating to get any help with Discovery Bank and their rewards. I tried to use the whatsapp chat but this option is not available for the banking department. I thought I would use this channel as I have been in training all day and just got a quick gap to sort this out. I asked for an e-mail address but was told they only work telephonically. The agent then offered to put me through and the line was terrible. I found myself highly annoyed with having to repeat everything I was saying and eventually dropped the call after it went dead on the other end. Here I am, holding for 5 mins after selecting the option to talk about general banking queries when I get the option to select wether I my query is regarding drive queries or fitness queries. So I hold for an operator and they tell me I called the wrong number. How could I call the wrong number if I had to verify myself through the banking app?? No I have been transferred again and the line is dead on the other end, How can I get hold of somebody to help me with this issue.
71 replies
34 months ago
Yaga support is great!
I had an issue with a customer that bought something and collected it. PUDO confirmed that it was collected and the buyer was not responding to my messages to confrim if she can mark the order as complete. After 2 days of no response from the buyer, I e-mailed screenshots to Yaga and they marked the order as complete on my side instantly! What peace of mind knowing that there is such a fair system in place
0 replies
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4 (22.22222222222222%)
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3 Star
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2 Star
1 (5.555555555555555%)
1 Star
13 (72.22222222222223%)