I sold an order (Z30009035239) through Bobshop, which was supposed to be delivered by Fastway Klerksdorp

I sold an order (Z30009035239) through Bobshop, which was supposed to be delivered by Fastway Klerksdorp. Tracking showed a failed delivery attempt. My client contacted the depot this morning, and they assured me delivery would be completed today. I've also sent emails to Bobshop and Fastway today and yesterday, but received no response. As a seller, I expect better logistics and communication from Fastway on behalf of Bobshop. This experience has been frustrating and unprofessional.