Bob Go powered by Bob Group
2.1|138 reviews
Responds in 36 hours 40 min
CT
Celia T
1 reviews | Active since Member
07 Jan 2026, 07:49
All Talk, No Action: A Delivery Service That Failed
No matter how hard I tried to get them to deliver a parcel, they simply did not assist. I kept receiving messages, but there was no action at all. After three weeks, nothing was resolved.
I would not recommend supporting this company, as they failed to deliver the very service they claim to stand for.
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Replies (56)Bob Go powered by Bob Group's replyOfficial
07 Jan 2026, 10:58Hi Celia,
Thank you for taking the time to share your feedback. I’m genuinely sorry for the frustration this situation has caused and for how long it has remained unresolved.
This matter is currently being actively handled by our Client Success and Support teams, who are working directly with the courier partner to conclude the investigation and provide a definitive outcome. We acknowledge that while communication was sent, the progress did not match what was expected, and that is not the experience we aim to deliver.
We appreciate you raising this and are committed to seeing it through to a proper resolution. You will receive direct communication from our team as updates become available.
Thank you for taking the time to share your feedback. I’m genuinely sorry for the frustration this situation has caused and for how long it has remained unresolved.
This matter is currently being actively handled by our Client Success and Support teams, who are working directly with the courier partner to conclude the investigation and provide a definitive outcome. We acknowledge that while communication was sent, the progress did not match what was expected, and that is not the experience we aim to deliver.
We appreciate you raising this and are committed to seeing it through to a proper resolution. You will receive direct communication from our team as updates become available.
Best regards,
Bob Go powered by Bob Group's reply07 Jan 2026, 10:58
Official
Hi Celia,
Thank you for taking the time to share your feedback. I’m genuinely sorry for the frustration this situation has caused and for how long it has remained unresolved.
This matter is currently being actively handled by our Client Success and Support teams, who are working directly with the courier partner to conclude the investigation and provide a definitive outcome. We acknowledge that while communication was sent, the progress did not match what was expected, and that is not the experience we aim to deliver.
We appreciate you raising this and are committed to seeing it through to a proper resolution. You will receive direct communication from our team as updates become available.
Thank you for taking the time to share your feedback. I’m genuinely sorry for the frustration this situation has caused and for how long it has remained unresolved.
This matter is currently being actively handled by our Client Success and Support teams, who are working directly with the courier partner to conclude the investigation and provide a definitive outcome. We acknowledge that while communication was sent, the progress did not match what was expected, and that is not the experience we aim to deliver.
We appreciate you raising this and are committed to seeing it through to a proper resolution. You will receive direct communication from our team as updates become available.
Best regards,