Bad service

What a horrible experience these people are giving me. I purchased R700 electricity on the 28th February 2025. On the 3rd of March I received an email stating that the company no longer sells electricity and that we must purchase from our banking App or from other stores. They then asked I provide my banking details for a refund. I have been calling and always told they have refunded me, I asked for POP and they cannot produce. This week from the 14th March till today the 19th I have been calling they keep saying I should expect payment before 17pm. I am sick and tired of this and the stupid Madeleen who is the the director lies like a *****. She never answers her cell phone. I have spoken to Maria and Ivy who keep promising to get payment before 5pm. They are just as lying as their boss.