Blocked meters

These people have blocked my meter my rental agent sent them an email Sunday morning still sitting with a blocked meter I've call their standby and I was told they can't help me this is so heartless besides for the law stating that a meter can not be blocked unless the block is done by the municipality, it's still done. I work as a lease administrator so I know the law this whole thing is ******* an now I can't cook food for my kids it's a cold wet Sunday evening and I can't do anything for them. I'm so mad at these people.