Theft of Money

We usually buy our electricity by “direct vending”, which means that we make an EFT and then send the proof of payment to Bodacious. This month when I did the same as every month, I was informed that they no longer provide this service, and I should provide stamped banking details to get my refund. I did so immediately. This was Tuesday 25/03/2025. Thursday 27/03/2025 I followed up regarding the repayment. I got NO response, and I ended up phoning them directly. They confirmed that all my paperwork was in order, and it was lying with the owner, Madeleen Wienand, to be released. Friday 28/03/2025 I had still not received my money or any feedback regarding the delay. I had then emailed the admin AND the owner AGAIN asking for my money back. I do not have the funds to pay over R1000 for electricity twice, and my current balance on my meter is running low. So, it is very URGENT that I get reimbursed. Today, 31/03/2025, I have still not received any feedback or my money. This is not the first time that Bodacious has provided sub-par service, especially considering the mark-up they put on their electricity units for their “services”.