SHODDY REPAIR WORK AND FURTHER DAMAGE CAUSED

• Vehicle inspection completed at my premises on Tuesday 23 February 2021 by Bodyline Coachworks (hereafter referred to as the service provider), and the vehicle was found to have undercarriage damage (with recommendation to not drive and rather be towed to service provider premises) • Claim was authorised on Friday 26 February 2021 and vehicle was towed by service provider, as well as rental car arranged • Vehicle repairs were completed by service provider on Friday 18 March 2021, however upon delivery of the vehicle there were still scratches on the bumper and vehicle had to be taken back to resolve and was re-delivered Saturday 19 March 2021 • Upon driving the vehicle, I had noticed that there was a vibration/shudder so had duly advised the service provider on Sunday 20 March 2021 • I was concerned about my own, and family's, safety based on how the car felt to drive and had followed up with the service provider every 2 to 3 days with no resolution provided • The car then developed a knocking sound as well from 31 March 2021, to which I had also advised the service provider, post which they had referred me to a workshop in Montague gardens for the vehicle to be taken in for checking on Saturday 3 April 2021 • I was not happy with the fact that I was not getting to any resolution on the issues with the vehicle, and felt that I was driving a car that had not been adequately repaired and could potentially pose a safety risk for myself and/or family, so I took the vehicle into Automan in Rugby for a 100 point inspection so that I could understand the risk and issues with the vehicle from another party • The report advised that the right-hand side shaft needed to be serviced, the inner cv boot and front lower control arm bushes needed to be replaced, as well as the right-hand engine mounting had collapsed which had me very concerned • On Saturday 3 April 2021 when I had contacted the service provider to get directions to the workshop in Montague gardens, I was informed that they were in fact not open on Saturday and I would have to go the following week • On Wednesday 7 April 2021, after the vehicle continued to sound worse, and felt more dangerous to drive, I shared the inspection report with Bodyline Coachworks and asked them to urgently collect the car to complete these repairs • I received no response, and followed up again on Friday 9 April 2021 to which the service provider had arranged with me to collect the vehicle on Wednesday 14 April 2021 • The service provider kept the car and had advised that the vehicle was nearly ready on 16 April 2021, and arranged for delivery to me on 17 April 2021 • Upon receiving the vehicle I noticed that it was no better, and in fact felt worse as it now had a rattling sound as well, so I contacted the service provider to query whether any work had in fact been done on the vehicle, to which they responded that they had been waiting on Miway for authorisation (despite the fact that they had confirmed the vehicle was ready and sorted in the week) • I asked for a report/job card/invoice on the work that had been done on the vehicle as well, which I have not received to date • Service provider also committed to including me in correspondence with Miway, which also did not happen • On Saturday 24 April 2021, while traveling with my two daughters and mother in the vehicle on the M3 in Cape Town, the vehicle broke down while driving, and nearly caused us to have a life threatening accident!

The vehicle was returned to me without correct checks being completed, and apparently a clean suspension report, which was contrary to the check completed by another party (Automan Rugby).

To make this pathetic service experience worse, after receiving my vehicle today at 12h30pm, after begging and pleading for 4 days from the tow authorisation last week Friday 30/04/2021 for Bodyline to return my car, the vehicle now has damage (as per the attached images) on the back bumper, front fender, right side mirror and bottom of front bumper)!

DO NOT USE THESE GUYS UNDER ANY CIRCUMSTANCES!!!