KN
Kimerin N
Active since Jan 2015
5
Reviews
0
Industries
Reviews
5 reviews60 months ago
SHODDY REPAIR WORK AND FURTHER DAMAGE CAUSED
• Vehicle inspection completed at my premises on Tuesday 23 February 2021 by Bodyline Coachworks (hereafter referred to as the service provider), and the vehicle was found to have undercarriage damage (with recommendation to not drive and rather be towed to service provider premises) • Claim was authorised on Friday 26 February 2021 and vehicle was towed by service provider, as well as rental car arranged • Vehicle repairs were completed by service provider on Friday 18 March 2021, however upon delivery of the vehicle there were still scratches on the bumper and vehicle had to be taken back to resolve and was re-delivered Saturday 19 March 2021 • Upon driving the vehicle, I had noticed that there was a vibration/shudder so had duly advised the service provider on Sunday 20 March 2021 • I was concerned about my own, and family's, safety based on how the car felt to drive and had followed up with the service provider every 2 to 3 days with no resolution provided • The car then developed a knocking sound as well from 31 March 2021, to which I had also advised the service provider, post which they had referred me to a workshop in Montague gardens for the vehicle to be taken in for checking on Saturday 3 April 2021 • I was not happy with the fact that I was not getting to any resolution on the issues with the vehicle, and felt that I was driving a car that had not been adequately repaired and could potentially pose a safety risk for myself and/or family, so I took the vehicle into Automan in Rugby for a 100 point inspection so that I could understand the risk and issues with the vehicle from another party • The report advised that the right-hand side shaft needed to be serviced, the inner cv boot and front lower control arm bushes needed to be replaced, as well as the right-hand engine mounting had collapsed which had me very concerned • On Saturday 3 April 2021 when I had contacted the service provider to get directions to the workshop in Montague gardens, I was informed that they were in fact not open on Saturday and I would have to go the following week • On Wednesday 7 April 2021, after the vehicle continued to sound worse, and felt more dangerous to drive, I shared the inspection report with Bodyline Coachworks and asked them to urgently collect the car to complete these repairs • I received no response, and followed up again on Friday 9 April 2021 to which the service provider had arranged with me to collect the vehicle on Wednesday 14 April 2021 • The service provider kept the car and had advised that the vehicle was nearly ready on 16 April 2021, and arranged for delivery to me on 17 April 2021 • Upon receiving the vehicle I noticed that it was no better, and in fact felt worse as it now had a rattling sound as well, so I contacted the service provider to query whether any work had in fact been done on the vehicle, to which they responded that they had been waiting on Miway for authorisation (despite the fact that they had confirmed the vehicle was ready and sorted in the week) • I asked for a report/job card/invoice on the work that had been done on the vehicle as well, which I have not received to date • Service provider also committed to including me in correspondence with Miway, which also did not happen • On Saturday 24 April 2021, while traveling with my two daughters and mother in the vehicle on the M3 in Cape Town, the vehicle broke down while driving, and nearly caused us to have a life threatening accident! The vehicle was returned to me without correct checks being completed, and apparently a clean suspension report, which was contrary to the check completed by another party (Automan Rugby). To make this pathetic service experience worse, after receiving my vehicle today at 12h30pm, after begging and pleading for 4 days from the tow authorisation last week Friday 30/04/2021 for Bodyline to return my car, the vehicle now has damage (as per the attached images) on the back bumper, front fender, right side mirror and bottom of front bumper)! DO NOT USE THESE GUYS UNDER ANY CIRCUMSTANCES!!!
0 replies
60 months ago
Nightmare Claim - Life Threatening Experience with No Assistance
Had an accident claim with MiWay that has turned into an absolute nightmare and life-threatening experience for my family, with no assistance from MiWay post delivery of my vehicle. The claim application and authorisation was seamless, however the vehicle was returned to me with defects from the first day of delivery from repair workshop. Since then it has taken me over a month to get the vehicle in to be checked by them (no assistance from MiWay even after several complaints and requests for assistance), until I experienced a life threatening breakdown on the highway with my family. The vehicle was then assessed by MiWay and found to be not accident related... post this finding the vehicle was returned to me with the advice that I would be liable, however with further damage caused on the body of the vehicle that I have sent back to MiWay with no response to-date! All the while I have not been offered a rental car, or even been contacted back by the complaints department after raising the issue nearly a week ago! Pathetic service and terrible service provider partnerships (it was Bodyline Coachworks in Killarney, Cape Town in case they ever try to refer you there - save yourself!)
212 replies
133 months ago
Purchase not repaired/replaced/refunded >4 Months
To Whom This May Concern<br> <br> I made a purchase during December 2014 at Makro Cape Gate of an Eclipse Home Entertainment Unit Combo set with a Coffee Table. During January 2015 the coffee table collapsed in my TV room, and I had taken it back to the store in order to be repaired or replaced. <br> <br> Since then I have waited for 3 months to the supplier to send this unit to the store, all the while I had to follow-up myself continuously as nobody from Makro Cape Gate seems to be willing or able to follow-up with their customers.<br> <br> During April I went into the store and requested for a refund of the coffee table but was told by Eleanor (Sales Assistant) and Ettienne (Service Manager) that this would not be possible on this combo unit unless I returned the TV unit as well and refunded both. I am happy with the TV unit and would like a part refund on only the coffee table, and thus decided to wait again as Eleanor assured me that she would resolve and contact me within the next 2 weeks.<br> <br> To date I have had no resolution and would not like to deal further with these unhelpful individuals. Please can Head Office assist to create a refund for the coffee table.<br> <br> Regards,<br> Kimerin Naidoo<br> 072 656 9475<br> <br>
76 replies
133 months ago
Consistent Service Excellence
To Whom This May Concern<br> <br> I would like to compliment Dischem Canal Walk, for consistently offering good service.<br> <br> In-store staff are helpful and knowledgeable, and always willing to go the extra mile in assisting with any queries you may have.<br> <br> Thumbs up to the Dischem Canal Walk Team.<br> <br> Regards,<br> Kimerin Naidoo
0 replies
135 months ago
Billing Dispute Unresolved for over 60 days
Upon receipt of my February 2015 statement I noticed that there were data charges related to a previous dispute that was resolved on the 23rd of January 2015.<br> <br> Unused data charges were reversed on this date against my January 2015 statement, but all unused data amounts that had fallen into the February invoicing month were shown to have not been.<br> <br> I queried this immediately upon noticing with the Cell C customer service call center and to date this issue has not been resolved and/or escalated appropriately. <br> <br> I am highly annoyed, as this is the second time that I have had to escalate my issue to a public complaint due to multiple query cases being closed yet unresolved by Cell C, with no communication being made with myself in this respect.<br> <br> I would like for this to be resolved immediately as I would not like to pay another month's invoice, with this amount of over R500 in dispute unresolved on my account.<br> <br> <br> <br>
76 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
2 (40%)