Pronutro - Strong Chemical Smell

We bought a 1kg pack of banana Pronutro on 9 May 2025 and opened it on 22 May 2025, only to be faced by a hardened contents with a very familar, strong chemical smell. This was not the first time, it had been raised with Pioneer Foods Head Office in the past, with no response, no excuse, no compensation. It seems they have still not traced and resolved the cause. At R95 we will not be throwing it away, it will be going back. The one star rating is unfortunately a minimum requirement they don't deserve.