Deposit repayment policy smells

Boland Toilet Hire, part of the JMGroup (Johan Mostert) We annually make use of their service for our events. The product they deliver was of good reasonable and delivered on time. Dirk their depot manager look after us very well. I can not fault them on that. What spoiled it for me? The only precaution I would take in using this company is not to expect any refunds due to you in less than a month or more. The accounting department is following the CEO's policy of only paying there accounts and client deposit once a month.

I was a cash client and on request from pre delivery payment, made a double payment by accident (R5029 x 2). After the event on the 29th of the month I enquired on the double payment and they confirmed that it will be sorted out. I supplied proof of bank account on request.

For the last three weeks I have once a week enquired on progress of the refund. Wel the final answer from Johan Mosters assistant is "we only make payment once a month and you will probable be paid by the end of the month".

I would not rate that as a a client friendly account policy. If I was a supplier this might be a reasonable policy but as a client policy it would deter me from using them. There is several Hire companies and I would not recommend this supplier in future.

Hopefully they do keep my money in a secure debtors account and don't try to pay their wages with money that does not belong to them.