Livid with Bolt Support Team

on Saturday the 7th March 2026 i took a bolt to wood mead, while on the trip in the middle of a high way, with cars driving at 120kn-140km a tire burst ( Of course this could have happened to anyone, no fault to the driver) , i was no where near my destination , The trip was charged at R134 Money deducted off my account, i asked the driver if he had a spare tire, he said he has but has no equipment to change it, that was an issue for me. Due to where we were and how unsafe it was, with no other alternative to get another ride as this was in the middle of a high way, after failed attempts from the driver to contact his workmates. i put my 4 year old child on my back, while dragging luggage and tried to walk to the garage that was about 2-2.5 km away. bear in mind i said this was a dangerous place to be stuck in. i contacted bolt support team and explained what happened, all i was told was that i will be refunded R77 since the driver had already driven a distance, i explained that this is unacceptable its not like i was at a safe place this was in the middle of a busy highway, i was then told that i must accept this offer or else i will not be given another, i queried it further, until someone else answered and said this matter is escalated, later when i queried how long before i get an answer today the 11 March 2026 i get a message that the matter was dealt with internally. i am confused because i hear nothing about my refund, or now because i refused the R77 offer with out any acknowledgement of my concerns the fact that my child and i were left at risk we could have been knocked over by cars as we walked, bolt decides to take my money? someone answer me please. i want my refund, i am deleting the bolt app of my phone, my friends and family are doing the same after this incident.