Spoiled my wedding day experience

I hired Botle tent and deco to do the deco at my wedding, the wedding was planned to start at 10am and I the bride arrived at the venue at 09:50 only to arrive to the view of my guests standing in the sun waiting for Botle tents and deco to set up for the matrimonial. I had to wait for almost 2hrs in a hot car waiting for them too. Just as I thought that the worst was over, I got into the Hall and there wasn't any star draping done on the ceiling . The ceiling was bare and necked, i paid that company R4500 for a draping that was never done. I called them and they acted like they had no idea what i was talking about, so i decided to go to them personally. the only response i got was that they will investigate. That was almost two months ago