no customer service at all

I had a very disappointing experience with Letaria. I placed my first order on 12/09, and according to her website, delivery takes 7 days. When the order still hadn’t arrived by 25/09, I reached out as advised. The excuse given was bad weather. Despite this, I decided to give her another chance and placed a second order on 29/10. When it still hadn’t arrived by 11/11, I messaged her again. She failed to follow through on her promised response by 12/11, and eventually canceled my order and issued a refund. This repeated failure to meet delivery promises is completely unacceptable. The service was nothing short of pathetic