1 OUT OF 10 FOR CUSTOMER SERVICE!!!!!!!!!!!!!!!!

Morning

I reserved 2 rooms at Bona Bona to attend a wedding and the response was quick and good. Unfortunately I requested to cancel one room as guests has been cut from wedding list due to covid-19 restrictions on 19 February 2021. Bona Bona Reservations (Kedibone Mmusi) responded that they will take this up with management and come back to me. On 01 March 2021 I asked again what the outcome is of this matter. Bona Bona (Anke Bouwer) replied " The repayment has been processed but can take 7 to 14 working days." On 03 March 2021 I asked for proof of payment so that I can follow up if the money is not in my account within the business days mentioned. On 12 March 2021 I asked again as I still had no money paid back or response. Bona Bona (Anke Bouwer) replied "Good day,I do apologise. When I said the payment was processed, I meant I sent it to the financial team to do the payment. The next payment run will be next week, so the payment should be done in next week.Sorry for the delay.Kind regards," Today I replied again 29 March 2021 on the progress as I still have not recieved anything or response. Bona Bona( Anke Bouwer) replied "Good day,I do apologize for the inconvenience. I gave the papers for the payment to the finance department, but I wrote down the wrong amount so they paid you an amount today which is the not the final amount you need to receive.I am following up with them in regards to how to rectify the problem. Will let you know shortly when they will pay in the other amount. Kind regards," I replied to this and asked what is the amount that she has given trough to payment? Bona Bona (Anke Bouwer) replied "Good day,They paid the admin fee that we needed to keep.So the amount is R77.52.But I will discuss with them that they minus that amount from the money we need to pay you. Kind regards," I would like to ask management how do you make this mistake as the original amount that should have been paid is R1360.00. Still I have no proof of papers filled in incorrectly or payment processed .... nothing. Never will I recommend Bona Bona to anyone due to the lack of professionalism when it comes to pay back money and taking charge of matters. I have email proof of the whole conversation. Kind regards