Best Customer Service I've had in a long time.

Today was a bad day in a bad month. When I walked through the door of the Book Lounge I was greeted in a friendly and genuine manner. The staff were not only polite, they were exceedingly helpful and went the extra step to not only help me source a book that isn't in stock, but also made me an iced coffee which isn't on their menu because they could see I was having a bad day. I wish there were more book stores like this.