Can't cancel or get refunded

I would not recommend this small business at all, as customer care is at the bottom of their priorities. I have placed two pre-order items, was charged full price for them, even though their cancellation policy states Pre-orders won't be charged or only partially charged. I have not received the books yet, I cannot cancel it nor get a refund.Their cancellation policy (you can only find that on your order link not on the website) and refund policy(small print only on the bottom of the page) contradict each other. They push policies down your throat and do not meet you in the middle to resolve the issue. 0 stars out of 5. Will never buy any book from them again.