I do not recommend booking.com

I do not recommended Booking.com. I booked and paid for a 1 bedroom apartment with an aircon at Menlyn Maine apartments but instead I was provided a studio apartment with no aircon. I then disputed because the host was not responding to me. It was only fair to be charged for at the amount of a studio apartment with no aircon but instead booking.com opted to not investigating further citing they can not find nor receive any communications from the host. They then opened a platform of review and they rejected my review even though it was fair and honest, they are now insisting that I am self promoting whereas I do not even have an apartment associated to Menlyn Maine Apartments that can justify self promotion or advertising. I do not host any properties on Booking.con. I have resorted to deactivating my account I’ll never use booking.con ever again. They promote ******* environments where most of the properties are misrepresented