BM
Border Management Authority
Unclaimed Business
Government & Ombudsman Services|0|0 Reviews (last 12 months)|This business does not respond to reviews
BM
Border Management Authority
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Marian M
1 reviews | Active since Jan 2020
3 Dec 2024, 06:39
Pension claim delayed due to administrative errors and missing records
Pension Claim Delayed due to Administrative errors and missing records Complaint against the Government Employees Pension fund (GEPF), Government Pensions Administration Agency (GPAA) and Border Management Authority I have been struggling to finalize my pension claim with the Government Employees Pension fund (GEPF) and the Government Pensions Administration Agency (GPAA) for over 9 months since my resignation. Despite numerous follow-ups, this matter remains unresolved due to a combination of administrative errors, missing records, and lack of accountability. Here is the timeline of delays issues: The GEPF informed me that my current employer submitted forms (Z102 exit form and Persal printout) with incorrect dates, which has prevented my claim from being processed. My previous employer confirmed that they transferred three red files and two black files to my current employer. However, the three red files and only one black file was found, and the other black file essential for completing my service record is still missing. My service started in February 1989, but Persal records only begin in 1992. My legal team, the GPAA, and current employer's legal department agreed that my pension would be paid out for the period from 1994 to 31 January 2024 while efforts are made to locate the remaining records (1**********) I escalated my concerns to the Deputy Commissioner via email on 21 November and sent a follow-up email on 28 November, but received no response. I attempted to call the Deputy Commissioner directly, but my calls went unanswered. This ongoing delay has caused significant financial hardship and emotional distress, as I rely on this pension for my livelihood. Desired Resolution: The immediate correction and resubmission of the Z102 exit form and Persal printout with the accurate information by my current employer. Efforts to locate the missing black file and verify all service records. The finalization of my pension payout for the period from 1994 to 31 January 2024 as agreed. A clear plan for locating and verifying records from 1********** to ensure the remaining payout is processed. The matter has dragged on for far too long, and I demand an urgent resolution.
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Marian M
1 reviews | Active since Jan 2020
3 Dec 2024, 06:39
Pension claim delayed due to administrative errors and missing records
Pension Claim Delayed due to Administrative errors and missing records Complaint against the Government Employees Pension fund (GEPF), Government Pensions Administration Agency (GPAA) and Border Management Authority I have been struggling to finalize my pension claim with the Government Employees Pension fund (GEPF) and the Government Pensions Administration Agency (GPAA) for over 9 months since my resignation. Despite numerous follow-ups, this matter remains unresolved due to a combination of administrative errors, missing records, and lack of accountability. Here is the timeline of delays issues: The GEPF informed me that my current employer submitted forms (Z102 exit form and Persal printout) with incorrect dates, which has prevented my claim from being processed. My previous employer confirmed that they transferred three red files and two black files to my current employer. However, the three red files and only one black file was found, and the other black file essential for completing my service record is still missing. My service started in February 1989, but Persal records only begin in 1992. My legal team, the GPAA, and current employer's legal department agreed that my pension would be paid out for the period from 1994 to 31 January 2024 while efforts are made to locate the remaining records (1**********) I escalated my concerns to the Deputy Commissioner via email on 21 November and sent a follow-up email on 28 November, but received no response. I attempted to call the Deputy Commissioner directly, but my calls went unanswered. This ongoing delay has caused significant financial hardship and emotional distress, as I rely on this pension for my livelihood. Desired Resolution: The immediate correction and resubmission of the Z102 exit form and Persal printout with the accurate information by my current employer. Efforts to locate the missing black file and verify all service records. The finalization of my pension payout for the period from 1994 to 31 January 2024 as agreed. A clear plan for locating and verifying records from 1********** to ensure the remaining payout is processed. The matter has dragged on for far too long, and I demand an urgent resolution.
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Elliot Z
1 reviews | Active since Jan 2020
24 Jan 2024, 09:10
Integrity in Action at Beitbridge Border post from a BMA Officer
On the 26th of December 2023, I was travelling to Zimbabwe through the Beitbridge border post. It was raining and I was obviously in a hurry to get my passport stamped and proceed to the Zimbabwean side. As I came out of my car, I accidentally dropped my wallet in which were various personal documents as well as three thousand rand and two hundred US dollars. After having finished with the Immigration official and on my way to my car, a Border Management official stooped me and asked "Are you the owner of the white Trailblazer SUV" to which I said "Yes". He then asked me the whereabouts of my wallet. Even though this sounded strange, I still groped at my back pocket to see if it was there as I was sure I had placed it in the back pocket when I came out of my car. Surprisingly, my wallet was not in the pocket and the officer who later informed me his name was Mahata, handed me the wallet. I checked the contents and everything was still there including the money. You can imagine my shock and disbelief. I thanked Officer Mahata profusely and went onto to seek the nearest BMA supervisor to inform him of what an exemplary person BMA officer Mahata was. It is not everyday that we find people such as this officer in our public space. Even upon my return from Zimbabwe, I sought this gentleman and thanked him again and promised that I will shout out to the world about his good and exemplary service. May he continue to serve the people the same way he did to me and may his superiors one day see the goodness that he has and deservedly reward him. Thank you. Elliot Zvavanyange. +27 79 074 1584
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Elliot Z
1 reviews | Active since Jan 2020
24 Jan 2024, 09:10
Integrity in Action at Beitbridge Border post from a BMA Officer
On the 26th of December 2023, I was travelling to Zimbabwe through the Beitbridge border post. It was raining and I was obviously in a hurry to get my passport stamped and proceed to the Zimbabwean side. As I came out of my car, I accidentally dropped my wallet in which were various personal documents as well as three thousand rand and two hundred US dollars. After having finished with the Immigration official and on my way to my car, a Border Management official stooped me and asked "Are you the owner of the white Trailblazer SUV" to which I said "Yes". He then asked me the whereabouts of my wallet. Even though this sounded strange, I still groped at my back pocket to see if it was there as I was sure I had placed it in the back pocket when I came out of my car. Surprisingly, my wallet was not in the pocket and the officer who later informed me his name was Mahata, handed me the wallet. I checked the contents and everything was still there including the money. You can imagine my shock and disbelief. I thanked Officer Mahata profusely and went onto to seek the nearest BMA supervisor to inform him of what an exemplary person BMA officer Mahata was. It is not everyday that we find people such as this officer in our public space. Even upon my return from Zimbabwe, I sought this gentleman and thanked him again and promised that I will shout out to the world about his good and exemplary service. May he continue to serve the people the same way he did to me and may his superiors one day see the goodness that he has and deservedly reward him. Thank you. Elliot Zvavanyange. +27 79 074 1584
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