Pension claim delayed due to administrative errors and missing records

Pension Claim Delayed due to Administrative errors and missing records Complaint against the Government Employees Pension fund (GEPF), Government Pensions Administration Agency (GPAA) and Border Management Authority

I have been struggling to finalize my pension claim with the Government Employees Pension fund (GEPF) and the Government Pensions Administration Agency (GPAA) for over 9 months since my resignation.

Despite numerous follow-ups, this matter remains unresolved due to a combination of administrative errors, missing records, and lack of accountability. Here is the timeline of delays issues: The GEPF informed me that my current employer submitted forms (Z102 exit form and Persal printout) with incorrect dates, which has prevented my claim from being processed. My previous employer confirmed that they transferred three red files and two black files to my current employer. However, the three red files and only one black file was found, and the other black file essential for completing my service record is still missing. My service started in February 1989, but Persal records only begin in 1992. My legal team, the GPAA, and current employer's legal department agreed that my pension would be paid out for the period from 1994 to 31 January 2024 while efforts are made to locate the remaining records (1**********) I escalated my concerns to the Deputy Commissioner via email on 21 November and sent a follow-up email on 28 November, but received no response. I attempted to call the Deputy Commissioner directly, but my calls went unanswered. This ongoing delay has caused significant financial hardship and emotional distress, as I rely on this pension for my livelihood. Desired Resolution:

The immediate correction and resubmission of the Z102 exit form and Persal printout with the accurate information by my current employer. Efforts to locate the missing black file and verify all service records. The finalization of my pension payout for the period from 1994 to 31 January 2024 as agreed. A clear plan for locating and verifying records from 1********** to ensure the remaining payout is processed.

The matter has dragged on for far too long, and I demand an urgent resolution.