Almost assaulted. Disgusting Customer Service

Disgusting customer service and almost assaulted for questioning why hasn't my car been properly checked during service.

There is nothing worse in the history of customer care from a worldwide business than not doing a job properly but rather than apologizing, chosing to almost assault the customer for asking why wasn't all this checked when booked in for a repair?

So I took my car to Bosch Bedfordview. I didn't get a quote so the next day I went in. They gave me a quote on the flange of my BMW. I went into the workshop and the car was not even stripped. It immediately raised an alarm bell and I asked how can you give me a written quote when you never strip the car to even check. I was told they know/guy is an engineer so I said fine. Engineers should know right. I paid the 50% deposit. Tuesday, Wednesday, Thursday go past. They did not a single phone call to me but I called in daily to find out what's going on with my car as I use it for work. On Friday the staff member says that they only got the part in the morning of Friday. The staff member put the part in the car by 14:00. I picked up my car just after 16:00. I told them I am using this car to Durban and please make sure the car is 100% fine as I had an issue before of where I paid for service and coolant in another branch and the coolant wasn't put in and I got stuck 295km down the road between Johannesburg and Durban when the radiator burst. They assured me it was checked.

I used the car less than 70km literally 1 trip. Less than 1 hour. The radiator light was back on. I called them and they picked up the car. Suddenly from the flange it is now the water pump. I asked the question how is it possible for you to have checked the car and not picked this up. The owner Jaco says it wasn't a problem before. I asked if he even checked it all properly and then he said he tested it the "entire day" before giving it to me. I said how it that possible when the guy said he only got the part after 10 and fitted the part in after 14:00 and I picked the car up at around 16:00. We all can do the math.

The owner to my amazement and totally uncalled for, reacted in such a shockingly disgusting way that no customer should ever experience, came right In front of me and said am I calling him a liar? He started ranting and raving like an absolute lunatic where he went on and on about don't call me a liar, making up stuff that I am screaming at him yet I even have a tape recording of the incident and it shows nothing of the sort accept raising his voice at me really loudly. I barely was saying anything and you can hear it in the clips itself where this guy is just screaming and the staff are actually holding him back which is totally unacceptable and he was still pushing his staff away to try and get in my face. He told me things like take my car and get out. Are you calling me a liar? Are you accusing me of lieing. I didn't break your car. Screaming and saying that I tested the car the whole freeken day. I didn't break your car. I remained very calm. It is my legal right as a paying customer to have asked and raised the question above. No where in any business is it acceptable for a business owner especially of a worldwide company to behave like this.

The other staff were so apologetic to me for his disgusting behavior and I respect that but it does not change the many things that the owner said to me. The owner may have money and anyone can buy a franchise like this but the staff are the ones that know how to treat people and I have full respect for the way they all tried to correct the situation apologizing multiple times for the way their owner treated me. It is not acceptable at all and no customer must ever have to face this. This could have been a lady customer and that is totally disrespectful and we are not taking our cars to some back door shop here to be treated so terribly. I want the CEO or Bosch to personally come to me and apologize to me and assure the public that this will not happen again to any customer. This is not acceptable AT ALL. I am so upset that sorry does not cut it. I am so lost for words and you would be too if you listen to the clips. Rudeness is an understatement. Even if I was totally wrong for argument sake, no customer should ever be treated like this.

Imagine going to the shop and when paying for a loaf of bread, you tell the manager, didn't it say R15 on the shelf and then instead the manager out of nowhere starts screaming, are you calling me a liar, I have been working here for the whole day, don't call me a liar, pointing his finger at your chest, coming right into your face and screaming at you where you can even feel his breath on your face. Imagine how I felt.

I took my car to someone else to fix but it became a loss on things like the coolant that I just paid about R800+ for as it had to be redone. Labour had to be paid for again. I am not about the money. This is just about the way I was treated so badly that has stuck with me.

If someone had told me this place is like that I would have never taken my car there and got bullied by Bosch Bedfordview.