SB
Shan B
Active since Feb 2013
9
Reviews
0
Industries
Reviews
9 reviews77 months ago
Almost assaulted. Disgusting Customer Service
Almost assaulted. Disgusting Customer Service Disgusting customer service and almost assaulted for questioning why hasn't my car been properly checked during repair service. There is nothing worse in the history of customer care from a worldwide business than not doing a job properly but rather than apologizing, choosing to almost assault the customer for asking why wasn't all this checked when booked in for a repair? So I took my car to Bosch Bedfordview. I didn't get a quote so the next day I went in. They gave me a quote on the flange of my BMW. I went into the workshop and the car was not even stripped. It immediately raised an alarm bell and I asked how can you give me a written quote when you never strip the car to even check. I was told they know/guy is an engineer so I said fine. Engineers should know right. I paid the 50% deposit. Tuesday, Wednesday, Thursday go past. They did not a single phone call to me but I called in daily to find out what's going on with my car as I use it for work. On Friday the staff member says that they only got the part in the morning of Friday. The staff member put the part in the car by 14:00. I picked up my car just after 16:00. I told them I am using this car to Durban and please make sure the car is 100% fine as I had an issue before of where I paid for service and coolant in another branch and the coolant wasn't put in and I got stuck 295km down the road between Johannesburg and Durban when the radiator burst. They assured me it was checked. I used the car less than 70km literally 1 trip. Less than 1 hour. The radiator light was back on. I called them and they picked up the car. Suddenly from the flange it is now the water pump. I asked the question how is it possible for you to have checked the car and not picked this up. The owner Jaco says it wasn't a problem before. I asked if he even checked it all properly and then he said he tested it the "entire day" before giving it to me. I asked how is that possible when the guy said he only got the part after 10 and fitted the part in after 14:00 and I picked the car up at around 16:00. We all can do the math. The owner to my amazement and totally uncalled for, reacted in such a shockingly disgusting way that no customer should ever experience, came right In front of me and said am I calling him a liar? He started ranting and raving like an absolute lunatic where he went on and on about don't call me a liar, making up stuff that I am screaming at him yet I even have a tape recording of the incident and it shows nothing of the sort except raising his voice at me really loudly. I barely was saying anything and you can hear it in the clips itself where this guy is just screaming and the staff are actually holding him back which is totally unacceptable and he was still pushing his staff away to try and get in my face. “He told me things like take my car and get out”, “Are you calling me a liar”? “Are you accusing me of lying”. “I didn't break your car”. Screaming and saying that “I tested the car the whole freeken day”. “I didn't break your car”. I remained very calm. It is my legal right as a paying customer to have asked and raised the question above. Nowhere in any business is it acceptable for a business owner especially of a worldwide company to behave like this. The other staff were so apologetic to me for his disgusting behaviour and I respect that but it does not change the many things that the owner said to me and the harsh tone it was said in. The owner may have money and anyone can buy a franchise like this but the staff are the ones that know how to treat people and I have full respect for the way they all tried to correct the situation apologizing multiple times for the way their owner treated me. It is not acceptable at all and no customer must ever have to face this. This could have been a lady customer and that is totally disrespectful and we are not taking our cars to some back door shop here to be treated so terribly. I want the CEO of Bosch to personally come to me and apologize to me and assure the public that this will not happen again to any customer. This is not acceptable AT ALL! I am so upset that sorry does not cut it. I am so lost for words and you would be too if you listen to the clips. Rudeness is an understatement. Even if I was totally wrong for argument sake, no customer should ever be treated like this. Imagine going to the shop and when paying for a loaf of bread, you ask the manager, didn't it say R15 on the shelf and then instead the manager out of nowhere starts screaming, are you calling me a liar, I have been working here for the whole day, don't call me a liar, pointing his finger at your chest, coming right into your face and screaming at you where you can even feel his breath on your face. Imagine how I felt. I took my car to someone else to fix but it became a loss on things like the coolant that I just paid about R800+ for as it had to be redone. Labour had to be paid for again and lost more time off my paying job. It’s not about the money at this point. This is way past that and more about the way I was treated so badly that has stuck with me. If someone had told me this place is like that I would have never taken my car there and got bullied by the owner of Bosch Bedfordview.
0 replies
77 months ago
Almost assaulted. Disgusting Customer Service
Disgusting customer service and almost assaulted for questioning why hasn't my car been properly checked during service. There is nothing worse in the history of customer care from a worldwide business than not doing a job properly but rather than apologizing, chosing to almost assault the customer for asking why wasn't all this checked when booked in for a repair? So I took my car to Bosch Bedfordview. I didn't get a quote so the next day I went in. They gave me a quote on the flange of my BMW. I went into the workshop and the car was not even stripped. It immediately raised an alarm bell and I asked how can you give me a written quote when you never strip the car to even check. I was told they know/guy is an engineer so I said fine. Engineers should know right. I paid the 50% deposit. Tuesday, Wednesday, Thursday go past. They did not a single phone call to me but I called in daily to find out what's going on with my car as I use it for work. On Friday the staff member says that they only got the part in the morning of Friday. The staff member put the part in the car by 14:00. I picked up my car just after 16:00. I told them I am using this car to Durban and please make sure the car is 100% fine as I had an issue before of where I paid for service and coolant in another branch and the coolant wasn't put in and I got stuck 295km down the road between Johannesburg and Durban when the radiator burst. They assured me it was checked. I used the car less than 70km literally 1 trip. Less than 1 hour. The radiator light was back on. I called them and they picked up the car. Suddenly from the flange it is now the water pump. I asked the question how is it possible for you to have checked the car and not picked this up. The owner Jaco says it wasn't a problem before. I asked if he even checked it all properly and then he said he tested it the "entire day" before giving it to me. I said how it that possible when the guy said he only got the part after 10 and fitted the part in after 14:00 and I picked the car up at around 16:00. We all can do the math. The owner to my amazement and totally uncalled for, reacted in such a shockingly disgusting way that no customer should ever experience, came right In front of me and said am I calling him a liar? He started ranting and raving like an absolute lunatic where he went on and on about don't call me a liar, making up stuff that I am screaming at him yet I even have a tape recording of the incident and it shows nothing of the sort accept raising his voice at me really loudly. I barely was saying anything and you can hear it in the clips itself where this guy is just screaming and the staff are actually holding him back which is totally unacceptable and he was still pushing his staff away to try and get in my face. He told me things like take my car and get out. Are you calling me a liar? Are you accusing me of lieing. I didn't break your car. Screaming and saying that I tested the car the whole freeken day. I didn't break your car. I remained very calm. It is my legal right as a paying customer to have asked and raised the question above. No where in any business is it acceptable for a business owner especially of a worldwide company to behave like this. The other staff were so apologetic to me for his disgusting behavior and I respect that but it does not change the many things that the owner said to me. The owner may have money and anyone can buy a franchise like this but the staff are the ones that know how to treat people and I have full respect for the way they all tried to correct the situation apologizing multiple times for the way their owner treated me. It is not acceptable at all and no customer must ever have to face this. This could have been a lady customer and that is totally disrespectful and we are not taking our cars to some back door shop here to be treated so terribly. I want the CEO or Bosch to personally come to me and apologize to me and assure the public that this will not happen again to any customer. This is not acceptable AT ALL. I am so upset that sorry does not cut it. I am so lost for words and you would be too if you listen to the clips. Rudeness is an understatement. Even if I was totally wrong for argument sake, no customer should ever be treated like this. Imagine going to the shop and when paying for a loaf of bread, you tell the manager, didn't it say R15 on the shelf and then instead the manager out of nowhere starts screaming, are you calling me a liar, I have been working here for the whole day, don't call me a liar, pointing his finger at your chest, coming right into your face and screaming at you where you can even feel his breath on your face. Imagine how I felt. I took my car to someone else to fix but it became a loss on things like the coolant that I just paid about R800+ for as it had to be redone. Labour had to be paid for again. I am not about the money. This is just about the way I was treated so badly that has stuck with me. If someone had told me this place is like that I would have never taken my car there and got bullied by Bosch Bedfordview.
0 replies
84 months ago
The best BMW workshop in Johannesburg! Tune Tech
Good day to all that are looking for the best BMW repair centre in Johannesburg. I have an older BMW and in this day and age, people will realise that the first thing that mechanics say is that they would put it to a diagnostic machine. Where this is good and well and sometimes solve the issue, there are way more issues on vehicles that do not have sensors. I have been to mechanics in the past who we now like to say are "computer mechanics" because if the machine doesn't tell them the problem is there , they wont see it or believe it telling you the car is fine. Others will pick up a sensor and change the sensor. Some will pick up the sensor and what ever the first thing the sensor is linked to, they will change that, e.g the radiator light comes on because water is low and the sensor is in the radiator itself. Some people will change a working radiator without even checking the pipes that were probably leaking. Some will even tell you lets erase the fault and carry on driving. Some of these people are big companies. All this is NOT SHAUN and Tune Tech. Tune Tech is the real deal and they really investigate issues properly before fixing anything. These guys are RMi dealers and really live up to their reputation. They do not take chances and it is no wonder that on every social media platform, they come up as being the best in Johannesburg. Even the lady at the front Desk Diba is so good that she can tell you so much about the cars over the phone without seeing it, that some people cant see it with the bonnet up. People with a little more knowledge will realise how smart she is for someone to be so accurate over the phone by asking the right questions. I personally have had great experiences with them in the past and I highly recommend them. I dont believe there is any job that is too big for them or anything that they cannot figure out. Keep up the great work Tune Tech!
0 replies
84 months ago
Thank you Miway and Motorite
I had a claim on my BMW over a month ago. The car cost me alot of money. I had to put in a claim with Miway and Motorite. I must admit that Thabiso has provided me with excellent service and Deon from Motorite was so helpful and patient. What Thabiso and Deon v/d Merwe wont realize is that it wasn't my life choice to drive an older older car that breaks whenever it feels like it. It is however a choice for me to take out the insurance. The other thing that they dont realise is that I would not have the money to actually fix my car if they did not assist me in the payout. Some companies dont pay out and amongst my family and friends, this is ALWAYS a topic of discussion. I am glad that Miway and Motorite did do what they are there to do. Thank you Deon and Thabiso!!!
56 replies
87 months ago
Miway follows through
I have recently had a claim with Miway and I have had the opportunity to be handled by Thabiso Dibakwane. They say that claiming is a hassle and insurance companies never want to assist when things go wrong. I must admit I have heard family and friends say this so often that it is an industry perception. Thabiso however has helped me through the process and made it pain free and its a pleasure to have someone working at Miway that takes the situation as serious as you do. I actually feel that getting on the phone with this consultant that I will get the assistance I need yet I have only ever dealt with him twice in my lifetime. Thank you Thabiso!
105 replies
88 months ago
Terrible company to deal with. Dont make a mistake.
Its horrible. Dont get involved. You will lose all your money. They do say they will give you an account manager but they make a profit when you open a position irrespective if you lose or not. Its a con. If you could make money so easily then they would be using their own money rather than telling you what to do with yours.
0 replies
88 months ago
Telkom Poor service, billing incorrectly monthly and not fixing it in over 2 months.
Telkom is literally the worst company to ever deal with. I had taken out a contract with 1gig of data for R220 a month. I then wanted to migrate it to a 2 gig a month package which was R250 and they explained to me a million times that it would be fine and it will not be 1 cent more than R250. When they migrated it, they charged me R2500 for a new device which I never took out. I had to get that sorted out. The 100 minutes that came with the contract was no longer coming through and I made about 10 calls to the call centre and they insisted that the minutes came through. Eventually when I went to the store, they saw they did not load the 100 minutes. When they eventually loaded the 100 minutes which was part of the package, they are now charging me R40 a month for it and no one can resolve it in over 2 months. Uptil this day, I have record of over 10 emails to people at telkom and they send you a sms to say the problem is resolved yet it isnt.
0 replies
88 months ago
Assistance with claim
I have been a customer of Miway for a long time which is close to 10 years. During my time with them they have given me excellent service. I recently had a claim on my Motor warranty for my radiator and Thabiso Dibakwane, a Miway representative assisted me. I must admit he carried out himself very professionally, communicated well and it was a pleasure to deal with him. They paid out for my claim and I am really grateful. Paying out for a claim is important to anyone that is insured as no one has extra money to pay for a policy and then pay out of their pocket in an event. Thank you Thabiso and keep up the good work.
105 replies
133 months ago
False advertising
Last week I came to purchase the 2002 BMW 318i and the car was marked for R56 000.<br> I was about to purchase the car and the other salesperson told me that they sold the car to someone that I did not see. I was very upset at the time because I was about to purchase it. This was absolutely unethical because I felt the other salesperson should have asked me first if I'm purchasing the car and put the deposit down.<br> Today when I went onto Autotrader and we see the same car marked for R69000 and I find out that my wife and I were lied to. They had made a mistake with the price so they decided to tell me that the car was sold and all the time, it is still on the floor till today, just marked for more money. So far they lied, they unethical, they falsely advertising the cars and they wasted our time. I quickly came to realise how unethical they are when I read all the other complaints on Helopeter.<br>
0 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
4 (44.44444444444444%)